1. DISCOUNTS

3. VAT

5. INVOICING

7. PRODUCT SIZES AND COLOURWAYS

9. SAMPLES AND DEFINITIONS OF A SAMPLE ORDER

10. FAULTY GOODS

12. CONDITIONS OF SALE/COLOUR VARIATIONS

14. EMBROIDERY & PRINTING SET UP CHARGES

16. COPYRIGHT OF PATENTED LOGOS

18. LIMITATION TO LIABILITY

20. SECURITY


 

3Q Sports online website discount structure is based on teamwear products that are purchased on the 3Q Sports website and does not include custom printing, equipment and some items of clothing. 3Q Sports reserves the right to amend the quoted prices given if the incorrect custom printing is selected. The prices quoted from our website are a guide only and based on order value, we reserve the right to amend quotations to increase or decrease the discount given through our website, this will be applied on the order confirmation. 

A delivery charge will apply to all orders that do not include custom printing excluding footballs and equipment, this charge will be applied to the online quotation the customer has submitted and resent via email.

 
All orders placed with 3Q Sports must be sent by our website online quotation system or email. We do not take verbal orders over the telephone unless both parties agree.

 All requirements for custom printing and embroidery (i.e., players initials, squad numbers, shirt numbers, sponsor logos, badges, and any other printing requests) must be emailed or posted by the customer.

Custom printing details will not be taken verbally unless agreed by both parties in writing.

3Q Sports sales staff are instructed not to take telephone orders or customisation details at any point. All contact should be made via email for traceability for both parties.

Account details including ALL addresses associated with the account are solely the responsibility of the account holder. Any incorrect address where orders have been despatched incorrectly will be subject to a further delivery charge.

Any quote/order rasied or revised/amended by a member of 3Q Sports staff is solely the responsbility of the account holder/purchaser to ensure items on the quote are correct before proceeding.  Any errors made will not be able to be amended once placed with the supplier.

Delivery and back order dates for orders are only provisional dates given by 3Q Sports suppliers. Unfortunately 3Q Sports are unable to accept liability for dates which are not met as these are out of 3Q Sports control.

Orders placed with 3Q Sports which show no sample order beforehand may be subject to an administration and restocking fee equal to 50% of the value of the goods being returned.
  All prices quoted by 3Q Sports include VAT, junior sizes do not include VAT although Large Boys and XL-Boys sizes from 3Q Sports suppliers are subject to VAT where applicable by 3Q Sports Supplier.

 
On placing an order, you agree to make a payment to 3Q Sports Teamwear Limited for the goods being supplied and acknowledge all items are correct for purchasing.

By making payment to 3Q Sports Teamwear Ltd., you are agreeing to our full terms and conditions.

Payment for all orders placed with 3Q Sports Teamwear Ltd will need to be received before 3Q Sports Teamwear Ltd will process the order, this does not include Club Accounts who have a 15-day settlement period. Payment can be made by online payment, credit card, cheque, cash, bank transfer (BACS) or PayPal.

Please note that cheques and (BACS) require 3-5 days to clear our bank. 3Q Sports Teamwear Ltd will not process your order until the clearance is received from our bank.

Cheques that are returned by 3Q Sports bank will be subject to a £10 administration charge. If you are paying by bank transfer (BACS) our bank details will be on the bottom of the invoice and you should include your 3Q order number as the reference. If no order number reference is added with the payment this can cause delays for our accounts to locate the order, in most cases we are unable to match up and will await the payee to contact us.

3Q Sports Teamwear Ltd. We do accept most debit/credit cards, we do not accept American Express credit cards. Credit/Debit Card payment declined transactions will result in the money being held by your bank. 3Q Sports payment will tell you the transaction was declined, and your bank is telling you it has been approved. Yes, your bank approved the transaction but 3Q Sports merchant's payment gateway declined the transaction, so the entire transaction was declined even though your bank approved it. 3Q Sports merchant's payment gateway has security settings that may have triggered a decline such as address and postcode code verification. It is the way the banks operate, so it is not your fault nor 3Q Sports fault. 3Q Sports cannot remove the charge since it was never approved at our end, so please do NOT ask 3Q Sports to remove this charge. The charge will be in a "pending" state, and the money will never be taken out of your credit card account, but the reserve will be put aside so it will reduce your credit limit until the transaction clears on its own within 2-5 business days. The bank will say "ask 3Q Sports to call in to cancel this transaction", but 3Q Sports CAN NOT call in on your behalf as the credit card companies will not share account information with non-account holders such as 3Q Sports.

For legal and accounting reasons any refund made by 3Q Sports can only be made to the original payee and in the same payment type as the original payment was made.

  For legality reasons, we are unable to change the invoice address once an order has been placed. If an invoice is to be made out to a sponsor, then this should be set up prior to placing and payment being received.

 
All purchases from 3Q Sports Teamwear Ltd are despatched by 3Q Sports Designated Couriers, a signature or photo will be required as Proof of Delivery (POD) upon delivery to the address given by the purchaser when placing the order.

Deliveries that have been unsuccessful by 3Q Sports courier may be subject to a further (standard) delivery charge if orders are not signed for after two attempted deliveries.  

3Q Sports accept no liability for parcels signed for by any person at the designated delivery address, if the order has been requested to be left in a safe place by the customer, or a changed delivery address.

Recorded deliveries returned to 3Q Sports will also be subject to a further (standard) delivery charge. 

Please note once your order has been dispatched from 3Q Sports it is your (the Customers) responsibility to ensure someone is available and present to sign the delivery. Orders returned to 3Q Sports are subject to further payment of the same amount for delivery to the original delivery cost. This cost is charged to cover the return cost back to 3Q Sports by our courier.

All goods remain the property of 3Q Sports Teamwear Ltd until delivery/signing of the order and full payment has been made.

Damaged cartons must be signed for by the purchaser as ‘RECEIVED DAMAGED’ and the purchaser must inform the courier driver that they have done so, all damaged deliveries must be reported to 3Q Sports Teamwear Ltd within 24 hours of delivery. 3Q Sports Teamwear Ltd only deliver to UK mainland address and which does not include Northern Ireland or the Republic of Ireland.

If you believe there to be a shortage in your delivery, incorrect items received, or non-delivery of item(s) sent directly from 3Q Sports or a 3Q Sports supplier please notify us within 2 working days of receiving your delivery.

 All 3Q Sports orders shipped from our premises are communicated via SMS text and email. 3Q Sports require notification of any non-delivery within 48 hours from this information sent. 

Due to shipping cost and weight, we only supply to UK mainland addresses. We can supply to Northern Ireland and the Republic of Ireland, but additional shipping costs will apply, 3Q Sports Teamwear Ltd will amend any quotes that are not UK mainland delivery addresses and additional shipping costs will be applied.

Please note that when placing orders through our website and 3Q Sports advise you that certain products on your order are out of stock with our suppliers and you agree to wait for them to arrive we will only send one delivery for the complete order unless you specifically request part orders to be sent. If you request an Order to be sent in parts a delivery charge will be applied for each delivery made.

For any out-of-stock items, 3Q Sports will always confirm any back-order dates with the customer before proceeding with the order. This will be done by email. Back-order dates given will be the dates given to us from our suppliers. These will be the dates that the supplier expects to receive the items back into stock. These dates will rely on the supplier receiving the items from their manufacturer in time. Any delays from the supplier’s manufacturer will be out of our control. By agreeing to any back-order dates and confirming that the order is okay to proceed, you adhere to the fact that there may be a possibility of a delay from our supplier. If in doubt, please contact the 3Q Sales Team to get more information on this.

3Q Sports will not be held responsible for import/export duty for orders shipped to countries outside of the UK. The charges are solely the responsibility of the requisitioned.

In the event of product(s) that have been sent into 3Q Sports by you the customer, if the product(s) are damaged or lost in transit 3Q Sports will only be liable for the cost of the customisation completed and the cost of the delivery charge on the order.

Any order not collected from 3Q Sports after 3 months from date of the collection notice emailed maybe subject to be recycled at 3Q Sports discretion.

  Please note that all sizes and colours shown on the 3Q Sports Teamwear Ltd website are a guide only, if you need clarification or confirmation of exact sizes, colours and fit type of products please contact a member of our sales team. Sizes, colours and fit type may vary between suppliers used by 3Q Sports.

 Please note that some sizes stated on our website can be European or US sizes, 3Q Sports Teamwear Ltd have used these sizes and converted them to UK sizes as a guide, if unsure about UK sizes please contact a member of the 3Q Sports Teamwear Ltd Sales Team.

Please note that colours may vary from images shown on the 3Q Sports Teamwear Ltd website and 3Q Sports Teamwear Ltd use standard colours as a guide, if unsure about exact colours please contact a member of the 3Q Sports Sales Team for clarification.

3Q Sports do not take responsibility for customised products ordered that when received are the incorrect size or colour unless the customers have requested exact sizes and colours in writing and the customer has been given written confirmation by 3Q Sports Teamwear Ltd on sizing and colours. 3Q Sports sales members can give advice on the sizing of clothing, however, 3Q sports are not responsible for giving the final decision on sizes you require. All ages and sizes are given to fit as an average and we can only give what an average aged person is, it is the customer's responsibility to gather all sizes of every individual person requiring clothing. 3Q Sports Teamwear Ltd never recommend garment sizes to customers only advise, some manufacturer’s state suggested ages/sizes, but children of the same age are not necessarily the same size. As a result, we always advise ordering samples prior to ordering a team purchase, especially on children's sizes.

It is the customer's final decision on sizing and 3Q Sports Teamwear Ltd cannot be held accountable for the end result.

 
 3Q Sports cannot accept returns on customised goods. Please see below for further details.

Please note there is a strict no returns policy on all socks, base layers/under-shirts, base layer shorts/trousers due to them being an under-wear product.

Please note there is a strict no returns policy on all “clearance”, "Black Friday" and “sale” items.

To return uncustomised items that are without printing or embroidery, you must complete the online returns form on the 3Q Sports Teamwear Ltd website within 14 days of receiving the goods for 3Q Sports to consider your request. 

 Please note that the submission of the returns form is not acceptance of your return.

Acceptance of returns when the returns form has been completed will be at the discretion of 3Q Sports Teamwear Ltd unless otherwise required by statute. The postage/courier cost of any accepted return will be absorbed by you the customer.

All return requests are considered on the following criteria. 3Q Sports Teamwear Ltd review what items are wanted to be returned or exchanged as detailed below.

All return requests are looked at on an order by order basis.

We look at the sell-through history of the product like this a very good indication if we are likely to resell the stock requested to be returned or exchanged.

What is the garment current shelf life of the product(s) as shown by the relevant brand or supplier? 

What is the restocking value of the return?

Are the items requested for return or exchange a stock line held by 3Q Sports or have they been ordered specifically for the individual’s order.

Are the items for a return being used within a new order?

Has the request for a return been made within the timeframe as per 3Q Sports Terms & Conditions?

3Q Sports Teamwear Ltd. do not accept returns of large quantities of un customised items due to the previously mentioned trade agreement: ‘By using 3Q Sports Ltd., you are agreeing you are a ‘trader’ and not a ‘consumer’.’

3Q Sports Teamwear Ltd will not accept any returns after 14 days of you receiving the items. 

After you submit the returns form you will receive an email from the 3Q Sports Teamwear Ltd within 5 working days with confirmation of whether your request has been accepted. If 3Q Sports Teamwear Ltd authorise your return you will be provided with a Returns Authorisation Number and the procedure for arranging the return of the goods.

All accepted returns may be subject to an administration and restocking fee equal to 50% of the value of the goods being returned, the administration and restocking fee of 50% will automatcially be applied where a return has been accepted and no sample order has been placed previously. 3Q Sports will not refund the original delivery cost of the order unless the product(s) are deemed to be faulty.

All goods that are accepted for return must be unworn and in the original condition that they were sent from 3Q Sports Teamwear Ltd including the original packaging and original labels attached. Any defacing of labels on the garments or packaging will not be accepted. If items are returned without the original tags or packaging 3Q Sports Teamwear Ltd will not accept them as fit for resale and no refund will be given. Due to restrictions on returning products to our suppliers we have a strict policy if you are wanting to return incorrectly ordered products. please ensure that ALL packaging is opened and not ripped. Failure to abide by this request will result in any item being returned refused. Please also ensure that garments are returned in the correct packaging they have been removed from to view.

Returned items with no bag or an un-reusable bag will receive a restocking fee of 50% or £5 whichever is greater, items with no tags will be rejected. 

Goods cannot be returned without a returns authorisation number from 3Q Sports Teamwear Ltd, items returned without a 3Q Sports Teamwear Ltd Returns Authorisation Number will result in your return being refused and any costs incurred by you or us, as a result, you will be liable for.

All goods must be returned within 5 working days of receiving our return authorisation number and the cost of the return is borne by the customer.

  If you are unsure of the sizes and colourways or fabric of any garment, we always advise placing a sample order first to ensure that you are happy with sizing and colours. Please see our 3Q Size Guide section which has all relevant information.

All sample orders placed with 3Q Sports must meet the following criteria to be accepted as sample orders.

1. A sample order must not contain more than 1 of each colour or size of garment.
2. A sample order must not contain more than 2 of any style of garment. 

If your order is for samples for sizing or another purpose, please note these samples should be included in your final order when placed. If you are unsure of what you are ordering, please speak to a sales member for advice before proceeding. Sample orders are only placed on the proviso that the items are used within a future order. 
 
Any fault with an item(s) within an order received will need to be emailed to your sales account manager within 24hrs of the receipt of the goods.

Any faulty item which has been requested after 30 days of receipt of goods will be refused unless it can be proven that the goods have only been used solely for the use of the intended purpose. 3Q Sports decision will final and no review will be opened once a decision has been made.

Once 3Q Sports has agreed and deemed the item(s) as faulty 3Q Sports will endeavour to replacement the item(s). If the item cannot be replaced a refund will be made. The item(s) maybe asked to be returned, any carriage charge incurred will be reimbursed to a maximum value of £6.95. 

Faulty items will only be replaced on a like for like basis, a different size, product, or colour requested for any faulty item will be refused. 

3Q Sports reserves the right to return the item(s) back to the brand supplier/manufacturer for inspection before agreeing/completing a remedy of action if deemed necessary.
  3Q Sports reserve the right to refuse an order cancellation. Orders placed with 3Q Sports that have been processed and then subsequently cancelled and have not moved into our suppliers or 3Q Sports picking/dispatch or customisation depts. will be actioned for cancellation but this does not confirm the cancellation until confirmed by the relevant brand supplier. 

Any confirmed cancelled order will be liable to a cancellation fee of up to 50% of the value of the order.

Any cancellation fee incurred is to cover 3Q Sports administration and provision for customisation requirements made. 

You will need to confirm in writing that you wish to cancel your order. This needs to be done in writing either by post or email. 

We will not accept any cancellation of an order until we have received the confirmation in writing. 

We can only accept a request for a cancellation from the named requistioner on the order to be cancelled.

  3Q Sports will endeavour to ensure that ALL orders are supplied to a high standard. Any concerns or quality issues 3Q Sports reserves the right to return the item(s) back to the brand supplier/manufacturer for inspection before agreeing/completing a remedy of action if deemed necessary.

We do not guarantee colours on any for the goods supplied by the brand manufacturer. Every effort is made by the brand manufacturer to ensure matching colours across ranges and styles of garments. There may be a variation from one batch of stock to another or a variance in fabric which unfortunately is out of the brand and 3Q Sports Teamwear Ltd.’s control.

Goods purchased from 3Q Sports Teamwear Ltd are of good satisfactory quality and are fit for their intended purpose in all material respects. A warranty does not apply to any defect with goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, If you use the goods in a way that is deemed wilful and you fail to use the product it was intended use. Any alteration or repair you carry out without our prior written approval will be done so at your own risk. In the unlikely event that the goods do not conform to fair wear and tear, please inform us as soon as possible after delivery. Any fault request made will need to be completed with as much information and imagery that is possible to help resolve your issue. This fault will then be taken up with the brand. The brand's decision will be final.

3Q sports will not accept any costs incurred in the exchange of any product(s). All Costs including delivery charges, restocking/handling charges are the sole responsibility of the customer.

The above provisions do not affect your statutory rights. 

  3Q Sports Teamwear Ltd are unable to accept returns on any products that have been personalised which include printing and embroidery.

3Q Sports will review cases where a product is faulty or damaged, this will include the garment or item alone and not include the customisation of the garments.

Any issues with printing or embroidery that is different to what has been approved, or, a defect is present on the printing or embroidery. In these cases, please contact your 3Q Sports sales member and they will aim to sort this is an issue. 3Q Sports hold the right to amend the defective printing or embroidery, if this fails then 3Q Sports will replace the defective item.

In rare cases where an item is no longer available, 3Q Sports will offer an alternative product or refund this defective item via the payment method provided.

The return of goods is the customer’s sole responsibility, and we encourage all customers to use an insured and tracked service to send items back such as Royal Mail recorded or Special Delivery.

 Refund of shipping return cost is only applicable on faulty items and where agreed prior to the return of the item(s). Where 3Q Sports Teamwear Ltd have asked for a product to be returned and it is then deemed to be faulty 3Q Sports shall cover the cost of the return postage up to a maximum of £8.00. If the return postage exceeds this price, please contact 3Q Sports Teamwear Ltd directly before sending items back.

ALL Products sent into 3Q Sports by you the customer for customisation maybe subject to a handling/administration fee and are customised solely at the customer’s risk. 3Q can not be held accountable for any issues that occur on items whilst the customisation is being completed. Product(s) sent into 3Q Sports will not be replaced at the cost of 3Q Sports. Please note that we charge a one-off set up charge for new embroidered badges, this cost covers the initial set-up of the badge and cotton required to meet the design of the badge. The badge design remains the property of 3Q Sports Teamwear Ltd at all times. Printed badges incur no set-up charge for badges that are of high quality or in a design format, if 3Q Sports Teamwear Ltd have to redesign the badge for use on order then there will be a redesign fee for this to be done.
 
 3Q Sports will always make every effort to obtain the closest match where possible to all artwork submitted. 3Q Sports however cannot be held responsible for any variations in the colour of printed artwork due to Digital Print Media and shade variants onto different colour garments. Artwork requested with specific Pantone colours will be matched as close as possible.

A customer may request design file(s) produced by 3Q Sports but will need to be requested in writing and will be subject to an administration and artwork origination cost. All artwork/origination costs provided free of charge solely remains the property of 3Q Sports Teamwear Ltd.

Artwork can only be requested by the requisition of where the original artwork/origination file was produced and cannot be transferred to different ownership without prior approval.

  The requisitioned will hold the company (3Q Sports Teamwear Ltd) indemnified in the event of any claim, cost, expense or loss in producing any patent copyright logo, trademark, design or artwork. The requisitioned holds full responsibility for any artwork requested/produced and any goods supplied by 3Q Sports and so is not impeded by any patent copyright logo, trademark, design or artwork and will not be held accountable by any third party. By placing orders supplied by 3Q Sports Teamwear Ltd you give full permission to promote any imagery, text, video relating to the supply of goods, including those taken by any third party, club or association related to the order. The requisitioner has a right to withdraw permission at the time of the order but this must be made in writing via email from the requisitioner email address, by the same individual or company of the contact details used within 8 hours of the order being placed.

  3Q Sports Teamwear Ltd website may contain typographical inaccuracies or errors and may not be complete or current. 3Q Sports Teamwear Ltd, therefore, reserves the right to correct any inaccuracies, errors or omissions (this also includes orders that have already been submitted) and can change, update information at any time without prior notice.

Any errors including pricing, inaccuracies or omissions will be communicated to you and you will be given the opportunity to make a payment for the additional amount required. When payment is made the order will be cancelled in full and monies will refund made via the form of payment. 3Q Sports Teamwear Ltd reserves the right to cancel/refund any order without prior notice.

Whilst 3Q Sports Teamwear Ltd only use images supplied by the manufacturer of the products shown on our website for sale, there are limitations of colour replication/reproduction of individual settings of colour profiling from one device to another which will always show a slight variation to the exact colour. Every effort is made to ensure imagery, description and detail are accurate. However, product specifications can change including, colour variation, location of branding and garment trimming. 3Q Sports Teamwear Ltd cannot be held responsible for any colour variation on your device. If a specific colour is required, we advise a sample is ordered prior to placing a larger order. It is essential to do this when any customisation is required as customised items are non-returnable.

3Q Sports Teamwear Ltd take no responsibility whatsoever for any product that is deemed unacceptable for wear by any sporting body/association or league. It is the requisitioner/customers responsibility to perform any necessary checks with their association/league before commencing with any order. All counties have varying interpretations of what is and are not acceptable within the rules/handbook. We would always recommend that you confirm with your respective league/association for any guidelines of colours before placing an order.

When you enter a quotation/transaction or register an account onto the 3Q Sports website you are agreeing to be bound by our terms and conditions as detailed on this website.
  This privacy policy sets out how 3Q SPORTS uses and protects any information that you give 3Q SPORTS when you use this website, we will also cover the new GDPR updates that have been brought in as of 25 May 2018.

3Q SPORTS TEAMWEAR LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

3Q SPORTS TEAMWEAR LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

We may collect the following information:
a.   Name and club details
b.   Contact information including email address
c.   Demographic information such as postcode.
d.   Other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
a.   Internal record keeping.
b.   We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
c.   From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
d.   Address details are provided to us for goods to be shipped to you. We will load your address details into our courier system to produce a label and deliver goods to you that you have purchased.

  We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
 
GDPR Controlling your personal information
You now have full control of the data stored on our site, to restrict the collection or use of your personal information in the following ways:

a.   Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@3qsports.co.uk

b.   We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

c.   If you have previously agreed to us using your personal information for direct marketing purposes or for any orders. You have the right to remove this from our system at any point. In order to do this, you can now log in to your online account and choose the data you want to share with us. If you do not want any information stored on our site then you can request to have this deleted, our IT GDPR team will arrange this deletion and confirm back to you.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to 3Q Sports Teamwear Ltd, Unit 1a Chettisham Business Park, Chettisham, Ely, CB6 1RY.

If you believe that any information, we are holding on to you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
 
The information contained on this website is for general information purposes only. The information is provided by 3Q SPORTS TEAMWEAR LTD and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

 Through this website, you are able to link to other websites which are not under the control of 3Q SPORTS TEAMWEAR LTD. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, 3Q SPORTS TEAMWEAR LTD takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 
You agree to these terms and conditions being construed by the law of England and to submit to the jurisdiction of the courts of England and Wales.

3Q Sports online website discount structure is based on teamwear products that are purchased on the 3Q Sports website and does not include custom printing, equipment and some items of clothing. 3Q Sports reserves the right to amend the quoted prices given if the incorrect custom printing is selected. The prices quoted from our website are a guide only and based on order value, we reserve the right to amend quotations to increase or decrease the discount given through our website, this will be applied on the order confirmation. 

A delivery charge will apply to all orders that do not include custom printing excluding footballs and equipment, this charge will be applied to the online quotation the customer has submitted and resent via email.

 
All orders placed with 3Q Sports must be sent by our website online quotation system or email. We do not take verbal orders over the telephone unless both parties agree.

 All requirements for custom printing and embroidery (i.e., players initials, squad numbers, shirt numbers, sponsor logos, badges, and any other printing requests) must be emailed or posted by the customer.

Custom printing details will not be taken verbally unless agreed by both parties in writing.

3Q Sports sales staff are instructed not to take telephone orders or customisation details at any point. All contact should be made via email for traceability for both parties.

Account details including ALL addresses associated with the account are solely the responsibility of the account holder. Any incorrect address where orders have been despatched incorrectly will be subject to a further delivery charge.

Any quote/order rasied or revised/amended by a member of 3Q Sports staff is solely the responsbility of the account holder/purchaser to ensure items on the quote are correct before proceeding.  Any errors made will not be abel to be amended once placed with the supplier.


Delivery and back order dates for orders are only provisional dates given by 3Q Sports suppliers. Unfortunately 3Q Sports are unable to accept liability for dates which are not met as these are out of 3Q Sports control.

Orders placed with 3Q Sports which show no sample order beforehand may be subject to an administration and restocking fee equal to 50% of the value of the goods being returned.
  All prices quoted by 3Q Sports include VAT, junior sizes do not include VAT although Large Boys and XL-Boys sizes from 3Q Sports suppliers are subject to VAT where applicable by 3Q Sports Supplier.

 
On placing an order, you agree to make a payment to 3Q Sports Teamwear Limited for the goods being supplied and acknowledge all items are correct for purchasing.

By making payment to 3Q Sports Teamwear Ltd., you are agreeing to our full terms and conditions.

Payment for all orders placed with 3Q Sports Teamwear Ltd will need to be received before 3Q Sports Teamwear Ltd will process the order, this does not include Club Accounts who have a 15-day settlement period. Payment can be made by online payment, credit card, cheque, cash, bank transfer (BACS) or PayPal.

Please note that cheques and (BACS) require 3-5 days to clear our bank. 3Q Sports Teamwear Ltd will not process your order until the clearance is received from our bank.

Cheques that are returned by 3Q Sports bank will be subject to a £10 administration charge. If you are paying by bank transfer (BACS) our bank details will be on the bottom of the invoice and you should include your 3Q order number as the reference. If no order number reference is added with the payment this can cause delays for our accounts to locate the order, in most cases we are unable to match up and will await the payee to contact us.

3Q Sports Teamwear Ltd. We do accept most debit/credit cards, we do not accept American Express credit cards. Credit/Debit Card payment declined transactions will result in the money being held by your bank. 3Q Sports payment will tell you the transaction was declined, and your bank is telling you it has been approved. Yes, your bank approved the transaction but 3Q Sports merchant's payment gateway declined the transaction, so the entire transaction was declined even though your bank approved it. 3Q Sports merchant's payment gateway has security settings that may have triggered a decline such as address and postcode code verification. It is the way the banks operate, so it is not your fault nor 3Q Sports fault. 3Q Sports cannot remove the charge since it was never approved at our end, so please do NOT ask 3Q Sports to remove this charge. The charge will be in a "pending" state, and the money will never be taken out of your credit card account, but the reserve will be put aside so it will reduce your credit limit until the transaction clears on its own within 2-5 business days. The bank will say "ask 3Q Sports to call in to cancel this transaction", but 3Q Sports CAN NOT call in on your behalf as the credit card companies will not share account information with non-account holders such as 3Q Sports.

In the event of a refund being required, due to the risk of fraud and money laundering, refunds will only be made to the payee from which payment was received and in the same payment type the original transaction made.



  For legality reasons, we are unable to change the invoice address once an order has been placed. If an invoice is to be made out to a sponsor, then this should be set up prior to placing and payment being received.

 
All purchases from 3Q Sports Teamwear Ltd are despatched by either 3Q Sports specified Couriers, a signature or photo is required for Proof of Delivery (POD) upon delivery to the address given by the purchaser when placing the order.

Deliveries that have been unsuccessful by 3Q Sports courier may be subject to a further (standard) delivery charge if orders are not signed for after two attempted deliveries.  

3Q Sports accept no liability for parcels requested to be left in a safe place by the customer.

Recorded deliveries returned to 3Q Sports will also be subject to a further (standard) delivery charge. 

Please note once your order has been dispatched from 3Q Sports it is your (the Customers) responsibility to ensure someone is available and present to sign the delivery. Orders returned to 3Q Sports are subject to further payment of the same amount for delivery to the original delivery cost. This cost is charged to cover the return cost back to 3Q Sports by our courier.

All goods remain the property of 3Q Sports Teamwear Ltd until delivery/signing of the order and full payment has been made.

Damaged cartons must be signed for by the purchaser as ‘RECEIVED DAMAGED’ and the purchaser must inform the courier driver that they have done so, all damaged deliveries must be reported to 3Q Sports Teamwear Ltd within 24 hours of delivery. 3Q Sports Teamwear Ltd only deliver to UK mainland address and which does not include Northern Ireland or the Republic of Ireland.

If you believe there to be a shortage in your delivery, incorrect items received, or non-delivery of item(s) sent directly from 3Q Sports or a 3Q Sports supplier please notify us within 2 working days of receiving your delivery.

 All 3Q Sports orders shipped from our premises are communicated via SMS text and email. 3Q Sports require notification of any non-delivery within 48 hours from this information sent. 

Due to shipping cost and weight, we only supply to UK mainland addresses. We can supply to Northern Ireland and the Republic of Ireland, but additional shipping costs will apply. 3Q Sports Teamwear Ltd will amend any quotes that are not UK mainland delivery addresses and additional shipping costs will be applied.

Please note that when placing orders through our website and 3Q Sports advise you that certain products on your order are out of stock with our suppliers and you agree to wait for them to arrive we will only send one delivery for the complete order unless you specifically request part orders to be sent. If you request an Order to be sent in parts a delivery charge will be applied for each delivery made.

For any out-of-stock items, 3Q Sports will always confirm any back-order dates with the customer before proceeding with the order. This will be done by email. Back-order dates given will be the dates given to us from our suppliers. These will be the dates that the supplier expects to receive the items back into stock. These dates will rely on the supplier receiving the items from their manufacturer in time. Any delays from the supplier’s manufacturer will be out of our control. By agreeing to any back-order dates and confirming that the order is okay to proceed, you adhere to the fact that there may be a possibility of a delay from our supplier. If in doubt, please contact the 3Q Sales Team to get more information on this.

3Q Sports will not be held responsible for import/export duty for orders shipped to countries outside of the UK. The charges are solely the responsibility of the requisitioned.

In the event of product(s) that have been sent into 3Q Sports by you the customer, if the product(s) are damaged or lost in transit 3Q Sports will only be liable for the cost of the customisation completed and the cost of the delivery charge on the order.

Any order not collected from 3Q Sports after 3 months from date of the collection notice emailed maybe subject to be recycled at 3Q Sports discretion.

  Please note that all sizes and colours shown on the 3Q Sports Teamwear Ltd website are a guide only, if you need clarification or confirmation of exact sizes, colours and fit type of products please contact a member of our sales team. Sizes, colours and fit type may vary between suppliers used by 3Q Sports.

 Please note that some sizes stated on our website can be European or US sizes, 3Q Sports Teamwear Ltd have used these sizes and converted them to UK sizes as a guide, if unsure about UK sizes please contact a member of the 3Q Sports Teamwear Ltd Sales Team.

Please note that colours may vary from images shown on the 3Q Sports Teamwear Ltd website and 3Q Sports Teamwear Ltd use standard colours as a guide, if unsure about exact colours please contact a member of the 3Q Sports Sales Team for clarification.

3Q Sports do not take responsibility for customised products ordered that when received are the incorrect size or colour unless the customers have requested exact sizes and colours in writing and the customer has been given written confirmation by 3Q Sports Teamwear Ltd on sizing and colours. 3Q Sports sales members can give advice on the sizing of clothing, however, 3Q sports are not responsible for giving the final decision on sizes you require. All ages and sizes are given to fit as an average and we can only give what an average aged person is, it is the customer's responsibility to gather all sizes of every individual person requiring clothing. 3Q Sports Teamwear Ltd never recommend garment sizes to customers only advise, some manufacturer’s state suggested ages/sizes, but children of the same age are not necessarily the same size. As a result, we always advise ordering samples prior to ordering a team purchase, especially on children's sizes.

It is the customer's final decision on sizing and 3Q Sports Teamwear Ltd cannot be held accountable for the end result.

 
 3Q Sports cannot accept returns on customised goods. Please see below for further details.

Please note there is a strict no returns policy on all socks, base layers/under-shirts, base layer shorts/trousers due to them being an under-wear product.

Please note there is a strict no returns policy on all “clearance”, "Black Friday" and “sale” items.

To return uncustomised items that are without printing or embroidery, you must complete the online returns form on the 3Q Sports Teamwear Ltd website within 14 days of receiving the goods for 3Q Sports to consider your request. 

 Please note that the submission of the returns form is not acceptance of your return.

Acceptance of returns when the returns form has been completed will be at the discretion of 3Q Sports Teamwear Ltd unless otherwise required by statute. The postage/courier cost of any accepted return will be absorbed by you the customer.

All return requests are considered on the following criteria. 3Q Sports Teamwear Ltd review what items are wanted to be returned or exchanged as detailed below.

All return requests are looked at on an order by order basis.

We look at the sell-through history of the product like this a very good indication if we are likely to resell the stock requested to be returned or exchanged.

What is the garment current shelf life of the product(s) as shown by the relevant brand or supplier? 

What is the restocking value of the return?

Are the items requested for return or exchange a stock line held by 3Q Sports or have they been ordered specifically for the individual’s order.

Are the items for a return being used within a new order?

Has the request for a return been made within the timeframe as per 3Q Sports Terms & Conditions?

3Q Sports Teamwear Ltd. do not accept returns of large quantities of un customised items due to the previously mentioned trade agreement: ‘By using 3Q Sports Ltd., you are agreeing you are a ‘trader’ and not a ‘consumer’.’

3Q Sports Teamwear Ltd will not accept any returns after 14 days of you receiving the items. 

After you submit the returns form you will receive an email from the 3Q Sports Teamwear Ltd within 5 working days with confirmation of whether your request has been accepted. If 3Q Sports Teamwear Ltd authorise your return you will be provided with a Returns Authorisation Number and the procedure for arranging the return of the goods.

All accepted returns may be subject to an administration and restocking fee equal to 30% of the value of the goods being returned. 3Q Sports will not refund the original delivery cost of the order unless the product(s) are deemed to be faulty.

All goods that are accepted for return must be unworn and in the original condition that they were sent from 3Q Sports Teamwear Ltd including the original packaging and original labels attached. Any defacing of labels on the garments or packaging will not be accepted. If items are returned without the original tags or packaging 3Q Sports Teamwear Ltd will not accept them as fit for resale and no refund will be given. Due to restrictions on returning products to our suppliers we have a strict policy if you are wanting to return incorrectly ordered products. please ensure that ALL packaging is opened and not ripped. Failure to abide by this request will result in any item being returned refused. Please also ensure that garments are returned in the correct packaging they have been removed from to view.

Returned items with no bag or an un-reusable bag will receive a restocking fee of 50% or £5 whichever is greater, items with no tags will be rejected. 

Goods cannot be returned without a returns authorisation number from 3Q Sports Teamwear Ltd, items returned without a 3Q Sports Teamwear Ltd Returns Authorisation Number will result in your return being refused and any costs incurred by you or us, as a result, you will be liable for.

All goods must be returned within 5 working days of receiving our return authorisation number and the cost of the return is borne by the customer.

  If you are unsure of the sizes and colourways or fabric of any garment, we always advise placing a sample order first to ensure that you are happy with sizing and colours. Please see our 3Q Size Guide section which has all relevant information.

All sample orders placed with 3Q Sports must meet the following criteria to be accepted as sample orders.

1. A sample order must not contain more than 1 of each colour or size of garment.
2. A sample order must not contain more than 2 of any style of garment. 

If your order is for samples for sizing or another purpose, please note these samples should be included in your final order when placed. If you are unsure of what you are ordering, please speak to a sales member for advice before proceeding. Sample orders are only placed on the proviso that the items are used within a future order. 
 
Any fault with an item(s) within an order received will need to be emailed to your sales account manager within 24hrs of the receipt of the goods.

Any faulty item which has been requested after 30 days of receipt of goods will be refused unless it can be proven that the goods have only been used solely for the use of the intended purpose. 3Q Sports decision will final and no review will be opened once a decision has been made.

Once 3Q Sports has agreed and deemed the item(s) as faulty 3Q Sports will endeavour to replacement the item(s). If the item cannot be replaced a refund will be made. The item(s) maybe asked to be returned, any carriage charge incurred will be reimbursed to a maximum value of £6.95. 

Faulty items will only be replaced on a like for like basis, a different size, product, or colour requested for any faulty item will be refused. 

3Q Sports reserves the right to return the item(s) back to the brand supplier/manufacturer for inspection before agreeing/completing a remedy of action if deemed necessary.
  3Q Sports reserve the right to refuse an order cancellation. Orders placed with 3Q Sports that have been processed and then subsequently cancelled and have not moved into our suppliers or 3Q Sports picking/dispatch or customisation depts. will be actioned for cancellation but this does not confirm the cancellation until confirmed by the relevant brand supplier. 

Any confirmed cancelled order will be liable to a cancellation fee of up to 50% of the value of the order.

Any cancellation fee incurred is to cover 3Q Sports administration and provision for customisation requirements made. 

You will need to confirm in writing that you wish to cancel your order. This needs to be done in writing either by post or email. 

We will not accept any cancellation of an order until we have received the confirmation in writing. 

We can only accept a request for a cancellation from the named requistioner on the order to be cancelled.

  3Q Sports will endeavour to ensure that ALL orders are supplied to a high standard. Any concerns or quality issues 3Q Sports reserves the right to return the item(s) back to the brand supplier/manufacturer for inspection before agreeing/completing a remedy of action if deemed necessary.

We do not guarantee colours on any for the goods supplied by the brand manufacturer. Every effort is made by the brand manufacturer to ensure matching colours across ranges and styles of garments. There may be a variation from one batch of stock to another or a variance in fabric which unfortunately is out of the brand and 3Q Sports Teamwear Ltd.’s control.

Goods purchased from 3Q Sports Teamwear Ltd are of good satisfactory quality and are fit for their intended purpose in all material respects. A warranty does not apply to any defect with goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, If you use the goods in a way that is deemed wilful and you fail to use the product it was intended use. Any alteration or repair you carry out without our prior written approval will be done so at your own risk. In the unlikely event that the goods do not conform to fair wear and tear, please inform us as soon as possible after delivery. Any fault request made will need to be completed with as much information and imagery that is possible to help resolve your issue. This fault will then be taken up with the brand. The brand's decision will be final.

3Q sports will not accept any costs incurred in the exchange of any product(s). All Costs including delivery charges, restocking/handling charges are the sole responsibility of the customer.

The above provisions do not affect your statutory rights. 

  3Q Sports Teamwear Ltd are unable to accept returns on any products that have been personalised which include printing and embroidery.

3Q Sports will review cases where a product is faulty or damaged, this will include the garment or item alone and not include the customisation of the garments.

Any issues with printing or embroidery that is different to what has been approved, or, a defect is present on the printing or embroidery. In these cases, please contact your 3Q Sports sales member and they will aim to sort this is an issue. 3Q Sports hold the right to amend the defective printing or embroidery, if this fails then 3Q Sports will replace the defective item.

In rare cases where an item is no longer available, 3Q Sports will offer an alternative product or refund this defective item via the payment method provided.

The return of goods is the customer’s sole responsibility, and we encourage all customers to use an insured and tracked service to send items back such as Royal Mail recorded or Special Delivery.

 Refund of shipping return cost is only applicable on faulty items and where agreed prior to the return of the item(s). Where 3Q Sports Teamwear Ltd have asked for a product to be returned and it is then deemed to be faulty 3Q Sports shall cover the cost of the return postage up to a maximum of £8.00. If the return postage exceeds this price, please contact 3Q Sports Teamwear Ltd directly before sending items back.

ALL Products sent into 3Q Sports by you the customer for customisation maybe subject to a handling/administration fee and are customised solely at the customer’s risk. 3Q can not be held accountable for any issues that occur on items whilst the customisation is being completed. Product(s) sent into 3Q Sports will not be replaced at the cost of 3Q Sports. Please note that we charge a one-off set up charge for new embroidered badges, this cost covers the initial set-up of the badge and cotton required to meet the design of the badge. The badge design remains the property of 3Q Sports Teamwear Ltd at all times. Printed badges incur no set-up charge for badges that are of high quality or in a design format, if 3Q Sports Teamwear Ltd have to redesign the badge for use on order then there will be a redesign fee for this to be done.
 
 3Q Sports will always make every effort to obtain the closest match where possible to all artwork submitted. 3Q Sports however cannot be held responsible for any variations in the colour of printed artwork due to Digital Print Media and shade variants onto different colour garments. Artwork requested with specific Pantone colours will be matched as close as possible.

A customer may request design file(s) produced by 3Q Sports but will need to be requested in writing and will be subject to an administration and artwork origination cost. All artwork/origination costs provided free of charge solely remains the property of 3Q Sports Teamwear Ltd.

Artwork can only be requested by the requisition of where the original artwork/origination file was produced and cannot be transferred to different ownership without prior approval.

  The requisitioned will hold the company (3Q Sports Teamwear Ltd) indemnified in the event of any claim, cost, expense or loss in producing any patent copyright logo, trademark, design or artwork. The requisitioned holds full responsibility for any artwork requested/produced and any goods supplied by 3Q Sports and so is not impeded by any patent copyright logo, trademark, design or artwork and will not be held accountable by any third party. By placing orders supplied by 3Q Sports Teamwear Ltd you give full permission to promote any imagery, text, video relating to the supply of goods, including those taken by any third party, club or association related to the order. The requisitioner has a right to withdraw permission at the time of the order but this must be made in writing via email from the requisitioner email address, by the same individual or company of the contact details used within 8 hours of the order being placed.

  3Q Sports Teamwear Ltd website may contain typographical inaccuracies or errors and may not be complete or current. 3Q Sports Teamwear Ltd, therefore, reserves the right to correct any inaccuracies, errors or omissions (this also includes orders that have already been submitted) and can change, update information at any time without prior notice.

Any errors including pricing, inaccuracies or omissions will be communicated to you and you will be given the opportunity to make a payment for the additional amount required. When payment is made the order will be cancelled in full and monies will refund made via the form of payment. 3Q Sports Teamwear Ltd reserves the right to cancel/refund any order without prior notice.

Whilst 3Q Sports Teamwear Ltd only use images supplied by the manufacturer of the products shown on our website for sale, there are limitations of colour replication/reproduction of individual settings of colour profiling from one device to another which will always show a slight variation to the exact colour. Every effort is made to ensure imagery, description and detail are accurate. However, product specifications can change including, colour variation, location of branding and garment trimming. 3Q Sports Teamwear Ltd cannot be held responsible for any colour variation on your device. If a specific colour is required, we advise a sample is ordered prior to placing a larger order. It is essential to do this when any customisation is required as customised items are non-returnable.

3Q Sports Teamwear Ltd take no responsibility whatsoever for any product that is deemed unacceptable for wear by any sporting body/association or league. It is the requisitioner/customers responsibility to perform any necessary checks with their association/league before commencing with any order. All counties have varying interpretations of what is and are not acceptable within the rules/handbook. We would always recommend that you confirm with your respective league/association for any guidelines of colours before placing an order.

When you enter a quotation/transaction or register an account onto the 3Q Sports website you are agreeing to be bound by our terms and conditions as detailed on this website.
  This privacy policy sets out how 3Q SPORTS uses and protects any information that you give 3Q SPORTS when you use this website, we will also cover the new GDPR updates that have been brought in as of 25 May 2018.

3Q SPORTS TEAMWEAR LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

3Q SPORTS TEAMWEAR LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

We may collect the following information:
a.   Name and club details
b.   Contact information including email address
c.   Demographic information such as postcode.
d.   Other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
a.   Internal record keeping.
b.   We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
c.   From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
d.   Address details are provided to us for goods to be shipped to you. We will load your address details into our courier system to produce a label and deliver goods to you that you have purchased.

  We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
 
GDPR Controlling your personal information
You now have full control of the data stored on our site, to restrict the collection or use of your personal information in the following ways:

a.   Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@3qsports.co.uk

b.   We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

c.   If you have previously agreed to us using your personal information for direct marketing purposes or for any orders. You have the right to remove this from our system at any point. In order to do this, you can now log in to your online account and choose the data you want to share with us. If you do not want any information stored on our site then you can request to have this deleted, our IT GDPR team will arrange this deletion and confirm back to you.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to 3Q Sports Teamwear Ltd, Unit 1a Chettisham Business Park, Chettisham, Ely, CB6 1RY.

If you believe that any information, we are holding on to you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
 
The information contained on this website is for general information purposes only. The information is provided by 3Q SPORTS TEAMWEAR LTD and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

 Through this website, you are able to link to other websites which are not under the control of 3Q SPORTS TEAMWEAR LTD. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, 3Q SPORTS TEAMWEAR LTD takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 
You agree to these terms and conditions being construed by the law of England and to submit to the jurisdiction of the courts of England and Wales.

3Q Sports online website discount structure is based on teamwear products that are purchased on the 3Q Sports website and does not include custom printing, equipment and some items of clothing. 3Q Sports reserves the right to amend the quoted prices given if the incorrect custom printing is selected. The prices quoted from our website are a guide only and based on order value, we reserve the right to amend quotations to increase or decrease the discount given through our website, this will be applied on the order confirmation. 

A delivery charge will apply to all orders that do not include custom printing excluding footballs and equipment, this charge will be applied to the online quotation the customer has submitted and resent via email.

 
All orders placed with 3Q Sports must be sent by our website online quotation system or email. We do not take verbal orders over the telephone unless both parties agree.

 All requirements for custom printing and embroidery (i.e., players initials, squad numbers, shirt numbers, sponsor logos, badges, and any other printing requests) must be emailed or posted by the customer.

Custom printing details will not be taken verbally unless agreed by both parties in writing.

3Q Sports sales staff are instructed not to take telephone orders or customisation details at any point. All contact should be made via email for traceability for both parties.

Account details including ALL addresses associated with the account are solely the responsibility of the account holder. Any incorrect address where orders have been despatched incorrectly will be subject to a further delivery charge.

Any quote/order rasied or revised/amended by a member of 3Q Sports staff is solely the responsbility of the account holder/purchaser to ensure items on the quote are correct before proceeding.  Any errors made will not be able to be amended once placed with the supplier.

Delivery and back order dates for orders are only provisional dates given by 3Q Sports suppliers. Unfortunately 3Q Sports are unable to accept liability for dates which are not met as these are out of 3Q Sports control.

Orders placed with 3Q Sports which show no sample order beforehand may be subject to an administration and restocking fee equal to 50% of the value of the goods being returned.
  All prices quoted by 3Q Sports include VAT, junior sizes do not include VAT although Large Boys and XL-Boys sizes from 3Q Sports suppliers are subject to VAT where applicable by 3Q Sports Supplier.

 
On placing an order, you agree to make a payment to 3Q Sports Teamwear Limited for the goods being supplied and acknowledge all items are correct for purchasing.

By making payment to 3Q Sports Teamwear Ltd., you are agreeing to our full terms and conditions.

Payment for all orders placed with 3Q Sports Teamwear Ltd will need to be received before 3Q Sports Teamwear Ltd will process the order, this does not include Club Accounts who have a 15-day settlement period. Payment can be made by online payment, credit card, cheque, cash, bank transfer (BACS) or PayPal.

Please note that cheques and (BACS) require 3-5 days to clear our bank. 3Q Sports Teamwear Ltd will not process your order until the clearance is received from our bank.

Cheques that are returned by 3Q Sports bank will be subject to a £10 administration charge. If you are paying by bank transfer (BACS) our bank details will be on the bottom of the invoice and you should include your 3Q order number as the reference. If no order number reference is added with the payment this can cause delays for our accounts to locate the order, in most cases we are unable to match up and will await the payee to contact us.

3Q Sports Teamwear Ltd. We do accept most debit/credit cards, we do not accept American Express credit cards. Credit/Debit Card payment declined transactions will result in the money being held by your bank. 3Q Sports payment will tell you the transaction was declined, and your bank is telling you it has been approved. Yes, your bank approved the transaction but 3Q Sports merchant's payment gateway declined the transaction, so the entire transaction was declined even though your bank approved it. 3Q Sports merchant's payment gateway has security settings that may have triggered a decline such as address and postcode code verification. It is the way the banks operate, so it is not your fault nor 3Q Sports fault. 3Q Sports cannot remove the charge since it was never approved at our end, so please do NOT ask 3Q Sports to remove this charge. The charge will be in a "pending" state, and the money will never be taken out of your credit card account, but the reserve will be put aside so it will reduce your credit limit until the transaction clears on its own within 2-5 business days. The bank will say "ask 3Q Sports to call in to cancel this transaction", but 3Q Sports CAN NOT call in on your behalf as the credit card companies will not share account information with non-account holders such as 3Q Sports.

For legal and accounting reasons any refund made by 3Q Sports can only be made to the original payee and in the same payment type as the original payment was made.

  For legality reasons, we are unable to change the invoice address once an order has been placed. If an invoice is to be made out to a sponsor, then this should be set up prior to placing and payment being received.

 
All purchases from 3Q Sports Teamwear Ltd are despatched by 3Q Sports Designated Couriers, a signature or photo will be required as Proof of Delivery (POD) upon delivery to the address given by the purchaser when placing the order.

Deliveries that have been unsuccessful by 3Q Sports courier may be subject to a further (standard) delivery charge if orders are not signed for after two attempted deliveries.  

3Q Sports accept no liability for parcels signed for by any person at the designated delivery address, if the order has been requested to be left in a safe place by the customer, or a changed delivery address.

Recorded deliveries returned to 3Q Sports will also be subject to a further (standard) delivery charge. 

Please note once your order has been dispatched from 3Q Sports it is your (the Customers) responsibility to ensure someone is available and present to sign the delivery. Orders returned to 3Q Sports are subject to further payment of the same amount for delivery to the original delivery cost. This cost is charged to cover the return cost back to 3Q Sports by our courier.

All goods remain the property of 3Q Sports Teamwear Ltd until delivery/signing of the order and full payment has been made.

Damaged cartons must be signed for by the purchaser as ‘RECEIVED DAMAGED’ and the purchaser must inform the courier driver that they have done so, all damaged deliveries must be reported to 3Q Sports Teamwear Ltd within 24 hours of delivery. 3Q Sports Teamwear Ltd only deliver to UK mainland address and which does not include Northern Ireland or the Republic of Ireland.

If you believe there to be a shortage in your delivery, incorrect items received, or non-delivery of item(s) sent directly from 3Q Sports or a 3Q Sports supplier please notify us within 2 working days of receiving your delivery.

 All 3Q Sports orders shipped from our premises are communicated via SMS text and email. 3Q Sports require notification of any non-delivery within 48 hours from this information sent. 

Due to shipping cost and weight, we only supply to UK mainland addresses. We can supply to Northern Ireland and the Republic of Ireland, but additional shipping costs will apply. 3Q Sports Teamwear Ltd will amend any quotes that are not UK mainland delivery addresses and additional shipping costs will be applied.

Please note that when placing orders through our website and 3Q Sports advise you that certain products on your order are out of stock with our suppliers and you agree to wait for them to arrive we will only send one delivery for the complete order unless you specifically request part orders to be sent. If you request an Order to be sent in parts a delivery charge will be applied for each delivery made.

For any out-of-stock items, 3Q Sports will always confirm any back-order dates with the customer before proceeding with the order. This will be done by email. Back-order dates given will be the dates given to us from our suppliers. These will be the dates that the supplier expects to receive the items back into stock. These dates will rely on the supplier receiving the items from their manufacturer in time. Any delays from the supplier’s manufacturer will be out of our control. By agreeing to any back-order dates and confirming that the order is okay to proceed, you adhere to the fact that there may be a possibility of a delay from our supplier. If in doubt, please contact the 3Q Sales Team to get more information on this.

3Q Sports will not be held responsible for import/export duty for orders shipped to countries outside of the UK. The charges are solely the responsibility of the requisitioned.

In the event of product(s) that have been sent into 3Q Sports by you the customer, if the product(s) are damaged or lost in transit 3Q Sports will only be liable for the cost of the customisation completed and the cost of the delivery charge on the order.

Any order not collected from 3Q Sports after 3 months from date of the collection notice emailed maybe subject to be recycled at 3Q Sports discretion.

  Please note that all sizes and colours shown on the 3Q Sports Teamwear Ltd website are a guide only, if you need clarification or confirmation of exact sizes, colours and fit type of products please contact a member of our sales team. Sizes, colours and fit type may vary between suppliers used by 3Q Sports.

 Please note that some sizes stated on our website can be European or US sizes, 3Q Sports Teamwear Ltd have used these sizes and converted them to UK sizes as a guide, if unsure about UK sizes please contact a member of the 3Q Sports Teamwear Ltd Sales Team.

Please note that colours may vary from images shown on the 3Q Sports Teamwear Ltd website and 3Q Sports Teamwear Ltd use standard colours as a guide, if unsure about exact colours please contact a member of the 3Q Sports Sales Team for clarification.

3Q Sports do not take responsibility for customised products ordered that when received are the incorrect size or colour unless the customers have requested exact sizes and colours in writing and the customer has been given written confirmation by 3Q Sports Teamwear Ltd on sizing and colours. 3Q Sports sales members can give advice on the sizing of clothing, however, 3Q sports are not responsible for giving the final decision on sizes you require. All ages and sizes are given to fit as an average and we can only give what an average aged person is, it is the customer's responsibility to gather all sizes of every individual person requiring clothing. 3Q Sports Teamwear Ltd never recommend garment sizes to customers only advise, some manufacturer’s state suggested ages/sizes, but children of the same age are not necessarily the same size. As a result, we always advise ordering samples prior to ordering a team purchase, especially on children's sizes.

It is the customer's final decision on sizing and 3Q Sports Teamwear Ltd cannot be held accountable for the end result.

 
 3Q Sports cannot accept returns on customised goods. Please see below for further details.

Please note there is a strict no returns policy on all socks, base layers/under-shirts, base layer shorts/trousers due to them being an under-wear product.

Please note there is a strict no returns policy on all “clearance”, "Black Friday" and “sale” items.

To return uncustomised items that are without printing or embroidery, you must complete the online returns form on the 3Q Sports Teamwear Ltd website within 14 days of receiving the goods for 3Q Sports to consider your request. 

 Please note that the submission of the returns form is not acceptance of your return.

Acceptance of returns when the returns form has been completed will be at the discretion of 3Q Sports Teamwear Ltd unless otherwise required by statute. The postage/courier cost of any accepted return will be absorbed by you the customer.

All return requests are considered on the following criteria. 3Q Sports Teamwear Ltd review what items are wanted to be returned or exchanged as detailed below.

All return requests are looked at on an order by order basis.

We look at the sell-through history of the product like this a very good indication if we are likely to resell the stock requested to be returned or exchanged.

What is the garment current shelf life of the product(s) as shown by the relevant brand or supplier? 

What is the restocking value of the return?

Are the items requested for return or exchange a stock line held by 3Q Sports or have they been ordered specifically for the individual’s order.

Are the items for a return being used within a new order?

Has the request for a return been made within the timeframe as per 3Q Sports Terms & Conditions?

3Q Sports Teamwear Ltd. do not accept returns of large quantities of un customised items due to the previously mentioned trade agreement: ‘By using 3Q Sports Ltd., you are agreeing you are a ‘trader’ and not a ‘consumer’.’

3Q Sports Teamwear Ltd will not accept any returns after 14 days of you receiving the items. 

After you submit the returns form you will receive an email from the 3Q Sports Teamwear Ltd within 5 working days with confirmation of whether your request has been accepted. If 3Q Sports Teamwear Ltd authorise your return you will be provided with a Returns Authorisation Number and the procedure for arranging the return of the goods.

All accepted returns may be subject to an administration and restocking fee equal to 30% of the value of the goods being returned. 3Q Sports will not refund the original delivery cost of the order unless the product(s) are deemed to be faulty.

All goods that are accepted for return must be unworn and in the original condition that they were sent from 3Q Sports Teamwear Ltd including the original packaging and original labels attached. Any defacing of labels on the garments or packaging will not be accepted. If items are returned without the original tags or packaging 3Q Sports Teamwear Ltd will not accept them as fit for resale and no refund will be given. Due to restrictions on returning products to our suppliers we have a strict policy if you are wanting to return incorrectly ordered products. please ensure that ALL packaging is opened and not ripped. Failure to abide by this request will result in any item being returned refused. Please also ensure that garments are returned in the correct packaging they have been removed from to view.

Returned items with no bag or an un-reusable bag will receive a restocking fee of 50% or £5 whichever is greater, items with no tags will be rejected. 

Goods cannot be returned without a returns authorisation number from 3Q Sports Teamwear Ltd, items returned without a 3Q Sports Teamwear Ltd Returns Authorisation Number will result in your return being refused and any costs incurred by you or us, as a result, you will be liable for.

All goods must be returned within 5 working days of receiving our return authorisation number and the cost of the return is borne by the customer.

  If you are unsure of the sizes and colourways or fabric of any garment, we always advise placing a sample order first to ensure that you are happy with sizing and colours. Please see our 3Q Size Guide section which has all relevant information.

All sample orders placed with 3Q Sports must meet the following criteria to be accepted as sample orders.

1. A sample order must not contain more than 1 of each colour or size of garment.
2. A sample order must not contain more than 2 of any style of garment. 

If your order is for samples for sizing or another purpose, please note these samples should be included in your final order when placed. If you are unsure of what you are ordering, please speak to a sales member for advice before proceeding. Sample orders are only placed on the proviso that the items are used within a future order. 
 
Any fault with an item(s) within an order received will need to be emailed to your sales account manager within 24hrs of the receipt of the goods.

Any faulty item which has been requested after 30 days of receipt of goods will be refused unless it can be proven that the goods have only been used solely for the use of the intended purpose. 3Q Sports decision will final and no review will be opened once a decision has been made.

Once 3Q Sports has agreed and deemed the item(s) as faulty 3Q Sports will endeavour to replacement the item(s). If the item cannot be replaced a refund will be made. The item(s) maybe asked to be returned, any carriage charge incurred will be reimbursed to a maximum value of £6.95. 

Faulty items will only be replaced on a like for like basis, a different size, product, or colour requested for any faulty item will be refused. 

3Q Sports reserves the right to return the item(s) back to the brand supplier/manufacturer for inspection before agreeing/completing a remedy of action if deemed necessary.
  3Q Sports reserve the right to refuse an order cancellation. Orders placed with 3Q Sports that have been processed and then subsequently cancelled and have not moved into our suppliers or 3Q Sports picking/dispatch or customisation depts. will be actioned for cancellation but this does not confirm the cancellation until confirmed by the relevant brand supplier. 

Any confirmed cancelled order will be liable to a cancellation fee of up to 50% of the value of the order.

Any cancellation fee incurred is to cover 3Q Sports administration and provision for customisation requirements made. 

You will need to confirm in writing that you wish to cancel your order. This needs to be done in writing either by post or email. 

We will not accept any cancellation of an order until we have received the confirmation in writing. 

We can only accept a request for a cancellation from the named requistioner on the order to be cancelled.

  3Q Sports will endeavour to ensure that ALL orders are supplied to a high standard. Any concerns or quality issues 3Q Sports reserves the right to return the item(s) back to the brand supplier/manufacturer for inspection before agreeing/completing a remedy of action if deemed necessary.

We do not guarantee colours on any for the goods supplied by the brand manufacturer. Every effort is made by the brand manufacturer to ensure matching colours across ranges and styles of garments. There may be a variation from one batch of stock to another or a variance in fabric which unfortunately is out of the brand and 3Q Sports Teamwear Ltd.’s control.

Goods purchased from 3Q Sports Teamwear Ltd are of good satisfactory quality and are fit for their intended purpose in all material respects. A warranty does not apply to any defect with goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, If you use the goods in a way that is deemed wilful and you fail to use the product it was intended use. Any alteration or repair you carry out without our prior written approval will be done so at your own risk. In the unlikely event that the goods do not conform to fair wear and tear, please inform us as soon as possible after delivery. Any fault request made will need to be completed with as much information and imagery that is possible to help resolve your issue. This fault will then be taken up with the brand. The brand's decision will be final.

3Q sports will not accept any costs incurred in the exchange of any product(s). All Costs including delivery charges, restocking/handling charges are the sole responsibility of the customer.

The above provisions do not affect your statutory rights. 

  3Q Sports Teamwear Ltd are unable to accept returns on any products that have been personalised which include printing and embroidery.

3Q Sports will review cases where a product is faulty or damaged, this will include the garment or item alone and not include the customisation of the garments.

Any issues with printing or embroidery that is different to what has been approved, or, a defect is present on the printing or embroidery. In these cases, please contact your 3Q Sports sales member and they will aim to sort this is an issue. 3Q Sports hold the right to amend the defective printing or embroidery, if this fails then 3Q Sports will replace the defective item.

In rare cases where an item is no longer available, 3Q Sports will offer an alternative product or refund this defective item via the payment method provided.

The return of goods is the customer’s sole responsibility, and we encourage all customers to use an insured and tracked service to send items back such as Royal Mail recorded or Special Delivery.

 Refund of shipping return cost is only applicable on faulty items and where agreed prior to the return of the item(s). Where 3Q Sports Teamwear Ltd have asked for a product to be returned and it is then deemed to be faulty 3Q Sports shall cover the cost of the return postage up to a maximum of £8.00. If the return postage exceeds this price, please contact 3Q Sports Teamwear Ltd directly before sending items back.

ALL Products sent into 3Q Sports by you the customer for customisation maybe subject to a handling/administration fee and are customised solely at the customers risk. Product(s) sent into 3Q Sports will unfortunately not be replaced at the cost of 3Q Sports. Please note that we charge a one-off set up charge for new embroidered badges, this cost covers the initial set-up of the badge and cotton required to meet the design of the badge. The badge design remains the property of 3Q Sports Teamwear Ltd at all times. Printed badges incur no set-up charge for badges that are of high quality or in a design format, if 3Q Sports Teamwear Ltd have to redesign the badge for use on order then there will be a redesign fee for this to be done.
 
 3Q Sports will always make every effort to obtain the closest match where possible to all artwork submitted. 3Q Sports however cannot be held responsible for any variations in the colour of printed artwork due to Digital Print Media and shade variants onto different colour garments. Artwork requested with specific Pantone colours will be matched as close as possible.

A customer may request design file(s) produced by 3Q Sports but will need to be requested in writing and will be subject to an administration and artwork origination cost. All artwork/origination costs provided free of charge solely remains the property of 3Q Sports Teamwear Ltd.

Artwork can only be requested by the requisition of where the original artwork/origination file was produced and cannot be transferred to different ownership without prior approval.

  The requisitioned will hold the company (3Q Sports Teamwear Ltd) indemnified in the event of any claim, cost, expense or loss in producing any patent copyright logo, trademark, design or artwork. The requisitioned holds full responsibility for any artwork requested/produced and any goods supplied by 3Q Sports and so is not impeded by any patent copyright logo, trademark, design or artwork and will not be held accountable by any third party. By placing orders supplied by 3Q Sports Teamwear Ltd you give full permission to promote any imagery, text, video relating to the supply of goods, including those taken by any third party, club or association related to the order. The requisitioner has a right to withdraw permission at the time of the order but this must be made in writing via email from the requisitioner email address, by the same individual or company of the contact details used within 8 hours of the order being placed.

  3Q Sports Teamwear Ltd website may contain typographical inaccuracies or errors and may not be complete or current. 3Q Sports Teamwear Ltd, therefore, reserves the right to correct any inaccuracies, errors or omissions (this also includes orders that have already been submitted) and can change, update information at any time without prior notice.

Any errors including pricing, inaccuracies or omissions will be communicated to you and you will be given the opportunity to make a payment for the additional amount required. When payment is made the order will be cancelled in full and monies will refund made via the form of payment. 3Q Sports Teamwear Ltd reserves the right to cancel/refund any order without prior notice.

Whilst 3Q Sports Teamwear Ltd only use images supplied by the manufacturer of the products shown on our website for sale, there are limitations of colour replication/reproduction of individual settings of colour profiling from one device to another which will always show a slight variation to the exact colour. Every effort is made to ensure imagery, description and detail are accurate. However, product specifications can change including, colour variation, location of branding and garment trimming. 3Q Sports Teamwear Ltd cannot be held responsible for any colour variation on your device. If a specific colour is required, we advise a sample is ordered prior to placing a larger order. It is essential to do this when any customisation is required as customised items are non-returnable.

3Q Sports Teamwear Ltd take no responsibility whatsoever for any product that is deemed unacceptable for wear by any sporting body/association or league. It is the requisitioner/customers responsibility to perform any necessary checks with their association/league before commencing with any order. All counties have varying interpretations of what is and are not acceptable within the rules/handbook. We would always recommend that you confirm with your respective league/association for any guidelines of colours before placing an order.

When you enter a quotation/transaction or register an account onto the 3Q Sports website you are agreeing to be bound by our terms and conditions as detailed on this website.
  This privacy policy sets out how 3Q SPORTS uses and protects any information that you give 3Q SPORTS when you use this website, we will also cover the new GDPR updates that have been brought in as of 25 May 2018.

3Q SPORTS TEAMWEAR LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

3Q SPORTS TEAMWEAR LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

We may collect the following information:
a.   Name and club details
b.   Contact information including email address
c.   Demographic information such as postcode.
d.   Other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
a.   Internal record keeping.
b.   We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
c.   From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
d.   Address details are provided to us for goods to be shipped to you. We will load your address details into our courier system to produce a label and deliver goods to you that you have purchased.

  We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
 
GDPR Controlling your personal information
You now have full control of the data stored on our site, to restrict the collection or use of your personal information in the following ways:

a.   Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@3qsports.co.uk

b.   We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

c.   If you have previously agreed to us using your personal information for direct marketing purposes or for any orders. You have the right to remove this from our system at any point. In order to do this, you can now log in to your online account and choose the data you want to share with us. If you do not want any information stored on our site then you can request to have this deleted, our IT GDPR team will arrange this deletion and confirm back to you.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to 3Q Sports Teamwear Ltd, Unit 1a Chettisham Business Park, Chettisham, Ely, CB6 1RY.

If you believe that any information, we are holding on to you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
 
The information contained on this website is for general information purposes only. The information is provided by 3Q SPORTS TEAMWEAR LTD and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

 Through this website, you are able to link to other websites which are not under the control of 3Q SPORTS TEAMWEAR LTD. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, 3Q SPORTS TEAMWEAR LTD takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 
You agree to these terms and conditions being construed by the law of England and to submit to the jurisdiction of the courts of England and Wales.

3Q Sports online website discount structure is based on teamwear products that are purchased on the 3Q Sports website and does not include custom printing, equipment and some items of clothing. 3Q Sports reserves the right to amend the quoted prices given if the incorrect custom printing is selected. The prices quoted from our website are a guide only and based on order value, we reserve the right to amend quotations to increase or decrease the discount given through our website, this will be applied on the order confirmation. 

A delivery charge will apply to all orders that do not include custom printing excluding footballs and equipment, this charge will be applied to the online quotation the customer has submitted and resent via email.

 
All orders placed with 3Q Sports must be sent by our website online quotation system or email. We do not take verbal orders over the telephone unless both parties agree.

 All requirements for custom printing and embroidery (i.e., players initials, squad numbers, shirt numbers, sponsor logos, badges, and any other printing requests) must be emailed or posted by the customer.

Custom printing details will not be taken verbally unless agreed by both parties in writing.

3Q Sports sales staff are instructed not to take telephone orders or customisation details at any point. All contact should be made via email for traceability for both parties.

Account details including ALL addresses associated with the account are solely the responsibility of the account holder. Any incorrect address where orders have been despatched incorrectly will be subject to a further delivery charge.

Any quote/order rasied or revised/amended by a member of 3Q Sports staff is solely the responsbility of the account holder/purchaser to ensure items on the quote are correct before proceeding.  Any errors made will not be able to be amended once placed with the supplier.

Delivery and back order dates for orders are only provisional dates given by 3Q Sports suppliers. Unfortunately 3Q Sports are unable to accept liability for dates which are not met as these are out of 3Q Sports control.

Orders placed with 3Q Sports which show no sample order beforehand may be subject to an administration and restocking fee equal to 50% of the value of the goods being returned.
  All prices quoted by 3Q Sports include VAT, junior sizes do not include VAT although Large Boys and XL-Boys sizes from 3Q Sports suppliers are subject to VAT where applicable by 3Q Sports Supplier.

 
On placing an order, you agree to make a payment to 3Q Sports Teamwear Limited for the goods being supplied and acknowledge all items are correct for purchasing.

By making payment to 3Q Sports Teamwear Ltd., you are agreeing to our full terms and conditions.

Payment for all orders placed with 3Q Sports Teamwear Ltd will need to be received before 3Q Sports Teamwear Ltd will process the order, this does not include Club Accounts who have a 15-day settlement period. Payment can be made by online payment, credit card, cheque, cash, bank transfer (BACS) or PayPal.

Please note that cheques and (BACS) require 3-5 days to clear our bank. 3Q Sports Teamwear Ltd will not process your order until the clearance is received from our bank.

Cheques that are returned by 3Q Sports bank will be subject to a £10 administration charge. If you are paying by bank transfer (BACS) our bank details will be on the bottom of the invoice and you should include your 3Q order number as the reference. If no order number reference is added with the payment this can cause delays for our accounts to locate the order, in most cases we are unable to match up and will await the payee to contact us.

3Q Sports Teamwear Ltd. We do accept most debit/credit cards, we do not accept American Express credit cards. Credit/Debit Card payment declined transactions will result in the money being held by your bank. 3Q Sports payment will tell you the transaction was declined, and your bank is telling you it has been approved. Yes, your bank approved the transaction but 3Q Sports merchant's payment gateway declined the transaction, so the entire transaction was declined even though your bank approved it. 3Q Sports merchant's payment gateway has security settings that may have triggered a decline such as address and postcode code verification. It is the way the banks operate, so it is not your fault nor 3Q Sports fault. 3Q Sports cannot remove the charge since it was never approved at our end, so please do NOT ask 3Q Sports to remove this charge. The charge will be in a "pending" state, and the money will never be taken out of your credit card account, but the reserve will be put aside so it will reduce your credit limit until the transaction clears on its own within 2-5 business days. The bank will say "ask 3Q Sports to call in to cancel this transaction", but 3Q Sports CAN NOT call in on your behalf as the credit card companies will not share account information with non-account holders such as 3Q Sports.

For legal and accounting reasons any refund made by 3Q Sports can only be made to the original payee and in the same payment type as the original payment was made.

  For legality reasons, we are unable to change the invoice address once an order has been placed. If an invoice is to be made out to a sponsor, then this should be set up prior to placing and payment being received.

 
All purchases from 3Q Sports Teamwear Ltd are despatched by 3Q Sports Designated Couriers, a signature or photo will be required as Proof of Delivery (POD) upon delivery to the address given by the purchaser when placing the order.

Deliveries that have been unsuccessful by 3Q Sports courier may be subject to a further (standard) delivery charge if orders are not signed for after two attempted deliveries.  

3Q Sports accept no liability for parcels signed for by any person at the designated delivery address, if the order has been requested to be left in a safe place by the customer, or a changed delivery address.

Recorded deliveries returned to 3Q Sports will also be subject to a further (standard) delivery charge. 

Please note once your order has been dispatched from 3Q Sports it is your (the Customers) responsibility to ensure someone is available and present to sign the delivery. Orders returned to 3Q Sports are subject to further payment of the same amount for delivery to the original delivery cost. This cost is charged to cover the return cost back to 3Q Sports by our courier.

All goods remain the property of 3Q Sports Teamwear Ltd until delivery/signing of the order and full payment has been made.

Damaged cartons must be signed for by the purchaser as ‘RECEIVED DAMAGED’ and the purchaser must inform the courier driver that they have done so, all damaged deliveries must be reported to 3Q Sports Teamwear Ltd within 24 hours of delivery. 3Q Sports Teamwear Ltd only deliver to UK mainland address and which does not include Northern Ireland or the Republic of Ireland.

If you believe there to be a shortage in your delivery, incorrect items received, or non-delivery of item(s) sent directly from 3Q Sports or a 3Q Sports supplier please notify us within 2 working days of receiving your delivery.

 All 3Q Sports orders shipped from our premises are communicated via SMS text and email. 3Q Sports require notification of any non-delivery within 48 hours from this information sent. 

Due to shipping cost and weight, we only supply to UK mainland addresses. We can supply to Northern Ireland and the Republic of Ireland, but additional shipping costs will apply. 3Q Sports Teamwear Ltd will amend any quotes that are not UK mainland delivery addresses and additional shipping costs will be applied.

Please note that when placing orders through our website and 3Q Sports advise you that certain products on your order are out of stock with our suppliers and you agree to wait for them to arrive we will only send one delivery for the complete order unless you specifically request part orders to be sent. If you request an Order to be sent in parts a delivery charge will be applied for each delivery made.

For any out-of-stock items, 3Q Sports will always confirm any back-order dates with the customer before proceeding with the order. This will be done by email. Back-order dates given will be the dates given to us from our suppliers. These will be the dates that the supplier expects to receive the items back into stock. These dates will rely on the supplier receiving the items from their manufacturer in time. Any delays from the supplier’s manufacturer will be out of our control. By agreeing to any back-order dates and confirming that the order is okay to proceed, you adhere to the fact that there may be a possibility of a delay from our supplier. If in doubt, please contact the 3Q Sales Team to get more information on this.

3Q Sports will not be held responsible for import/export duty for orders shipped to countries outside of the UK. The charges are solely the responsibility of the requisitioned.

In the event of product(s) that have been sent into 3Q Sports by you the customer, if the product(s) are damaged or lost in transit 3Q Sports will only be liable for the cost of the customisation completed and the cost of the delivery charge on the order.

Any order not collected from 3Q Sports after 3 months from date of the collection notice emailed maybe subject to be recycled at 3Q Sports discretion.

  Please note that all sizes and colours shown on the 3Q Sports Teamwear Ltd website are a guide only, if you need clarification or confirmation of exact sizes, colours and fit type of products please contact a member of our sales team. Sizes, colours and fit type may vary between suppliers used by 3Q Sports.

 Please note that some sizes stated on our website can be European or US sizes, 3Q Sports Teamwear Ltd have used these sizes and converted them to UK sizes as a guide, if unsure about UK sizes please contact a member of the 3Q Sports Teamwear Ltd Sales Team.

Please note that colours may vary from images shown on the 3Q Sports Teamwear Ltd website and 3Q Sports Teamwear Ltd use standard colours as a guide, if unsure about exact colours please contact a member of the 3Q Sports Sales Team for clarification.

3Q Sports do not take responsibility for customised products ordered that when received are the incorrect size or colour unless the customers have requested exact sizes and colours in writing and the customer has been given written confirmation by 3Q Sports Teamwear Ltd on sizing and colours. 3Q Sports sales members can give advice on the sizing of clothing, however, 3Q sports are not responsible for giving the final decision on sizes you require. All ages and sizes are given to fit as an average and we can only give what an average aged person is, it is the customer's responsibility to gather all sizes of every individual person requiring clothing. 3Q Sports Teamwear Ltd never recommend garment sizes to customers only advise, some manufacturer’s state suggested ages/sizes, but children of the same age are not necessarily the same size. As a result, we always advise ordering samples prior to ordering a team purchase, especially on children's sizes.

It is the customer's final decision on sizing and 3Q Sports Teamwear Ltd cannot be held accountable for the end result.

 
 3Q Sports cannot accept returns on customised goods. Please see below for further details.

Please note there is a strict no returns policy on all socks, base layers/under-shirts, base layer shorts/trousers due to them being an under-wear product.

Please note there is a strict no returns policy on all “clearance”, "Black Friday" and “sale” items.

To return uncustomised items that are without printing or embroidery, you must complete the online returns form on the 3Q Sports Teamwear Ltd website within 14 days of receiving the goods for 3Q Sports to consider your request. 

 Please note that the submission of the returns form is not acceptance of your return.

Acceptance of returns when the returns form has been completed will be at the discretion of 3Q Sports Teamwear Ltd unless otherwise required by statute. The postage/courier cost of any accepted return will be absorbed by you the customer.

All return requests are considered on the following criteria. 3Q Sports Teamwear Ltd review what items are wanted to be returned or exchanged as detailed below.

All return requests are looked at on an order by order basis.

We look at the sell-through history of the product like this a very good indication if we are likely to resell the stock requested to be returned or exchanged.

What is the garment current shelf life of the product(s) as shown by the relevant brand or supplier? 

What is the restocking value of the return?

Are the items requested for return or exchange a stock line held by 3Q Sports or have they been ordered specifically for the individual’s order.

Are the items for a return being used within a new order?

Has the request for a return been made within the timeframe as per 3Q Sports Terms & Conditions?

3Q Sports Teamwear Ltd. do not accept returns of large quantities of un customised items due to the previously mentioned trade agreement: ‘By using 3Q Sports Ltd., you are agreeing you are a ‘trader’ and not a ‘consumer’.’

3Q Sports Teamwear Ltd will not accept any returns after 14 days of you receiving the items. 

After you submit the returns form you will receive an email from the 3Q Sports Teamwear Ltd within 5 working days with confirmation of whether your request has been accepted. If 3Q Sports Teamwear Ltd authorise your return you will be provided with a Returns Authorisation Number and the procedure for arranging the return of the goods.

All accepted returns may be subject to an administration and restocking fee equal to 30% of the value of the goods being returned. 3Q Sports will not refund the original delivery cost of the order unless the product(s) are deemed to be faulty.

All goods that are accepted for return must be unworn and in the original condition that they were sent from 3Q Sports Teamwear Ltd including the original packaging and original labels attached. Any defacing of labels on the garments or packaging will not be accepted. If items are returned without the original tags or packaging 3Q Sports Teamwear Ltd will not accept them as fit for resale and no refund will be given. Due to restrictions on returning products to our suppliers we have a strict policy if you are wanting to return incorrectly ordered products. please ensure that ALL packaging is opened and not ripped. Failure to abide by this request will result in any item being returned refused. Please also ensure that garments are returned in the correct packaging they have been removed from to view.

Returned items with no bag or an un-reusable bag will receive a restocking fee of 50% or £5 whichever is greater, items with no tags will be rejected. 

Goods cannot be returned without a returns authorisation number from 3Q Sports Teamwear Ltd, items returned without a 3Q Sports Teamwear Ltd Returns Authorisation Number will result in your return being refused and any costs incurred by you or us, as a result, you will be liable for.

All goods must be returned within 5 working days of receiving our return authorisation number and the cost of the return is borne by the customer.

  If you are unsure of the sizes and colourways or fabric of any garment, we always advise placing a sample order first to ensure that you are happy with sizing and colours. Please see our 3Q Size Guide section which has all relevant information.

All sample orders placed with 3Q Sports must meet the following criteria to be accepted as sample orders.

1. A sample order must not contain more than 1 of each colour or size of garment.
2. A sample order must not contain more than 2 of any style of garment. 

If your order is for samples for sizing or another purpose, please note these samples should be included in your final order when placed. If you are unsure of what you are ordering, please speak to a sales member for advice before proceeding. Sample orders are only placed on the proviso that the items are used within a future order. 
 
Any fault with an item(s) within an order received will need to be emailed to your sales account manager within 24hrs of the receipt of the goods.

Any faulty item which has been requested after 30 days of receipt of goods will be refused unless it can be proven that the goods have only been used solely for the use of the intended purpose. 3Q Sports decision will final and no review will be opened once a decision has been made.

Once 3Q Sports has agreed and deemed the item(s) as faulty 3Q Sports will endeavour to replacement the item(s). If the item cannot be replaced a refund will be made. The item(s) maybe asked to be returned, any carriage charge incurred will be reimbursed to a maximum value of £6.95. 

Faulty items will only be replaced on a like for like basis, a different size, product, or colour requested for any faulty item will be refused. 

3Q Sports reserves the right to return the item(s) back to the brand supplier/manufacturer for inspection before agreeing/completing a remedy of action if deemed necessary.
  3Q Sports reserve the right to refuse an order cancellation. Orders placed with 3Q Sports that have been processed and then subsequently cancelled and have not moved into our suppliers or 3Q Sports picking/dispatch or customisation depts. will be actioned for cancellation but this does not confirm the cancellation until confirmed by the relevant brand supplier. 

Any confirmed cancelled order will be liable to a cancellation fee of up to 50% of the value of the order.

Any cancellation fee incurred is to cover 3Q Sports administration and provision for customisation requirements made. 

You will need to confirm in writing that you wish to cancel your order. This needs to be done in writing either by post or email. 

We will not accept any cancellation of an order until we have received the confirmation in writing. 

We can only accept a request for a cancellation from the named requistioner on the order to be cancelled.

  3Q Sports will endeavour to ensure that ALL orders are supplied to a high standard. Any concerns or quality issues 3Q Sports reserves the right to return the item(s) back to the brand supplier/manufacturer for inspection before agreeing/completing a remedy of action if deemed necessary.

We do not guarantee colours on any for the goods supplied by the brand manufacturer. Every effort is made by the brand manufacturer to ensure matching colours across ranges and styles of garments. There may be a variation from one batch of stock to another or a variance in fabric which unfortunately is out of the brand and 3Q Sports Teamwear Ltd.’s control.

Goods purchased from 3Q Sports Teamwear Ltd are of good satisfactory quality and are fit for their intended purpose in all material respects. A warranty does not apply to any defect with goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, If you use the goods in a way that is deemed wilful and you fail to use the product it was intended use. Any alteration or repair you carry out without our prior written approval will be done so at your own risk. In the unlikely event that the goods do not conform to fair wear and tear, please inform us as soon as possible after delivery. Any fault request made will need to be completed with as much information and imagery that is possible to help resolve your issue. This fault will then be taken up with the brand. The brand's decision will be final.

3Q sports will not accept any costs incurred in the exchange of any product(s). All Costs including delivery charges, restocking/handling charges are the sole responsibility of the customer.

The above provisions do not affect your statutory rights. 

  3Q Sports Teamwear Ltd are unable to accept returns on any products that have been personalised which include printing and embroidery.

3Q Sports will review cases where a product is faulty or damaged, this will include the garment or item alone and not include the customisation of the garments.

Any issues with printing or embroidery that is different to what has been approved, or, a defect is present on the printing or embroidery. In these cases, please contact your 3Q Sports sales member and they will aim to sort this is an issue. 3Q Sports hold the right to amend the defective printing or embroidery, if this fails then 3Q Sports will replace the defective item.

In rare cases where an item is no longer available, 3Q Sports will offer an alternative product or refund this defective item via the payment method provided.

The return of goods is the customer’s sole responsibility, and we encourage all customers to use an insured and tracked service to send items back such as Royal Mail recorded or Special Delivery.

 Refund of shipping return cost is only applicable on faulty items and where agreed prior to the return of the item(s). Where 3Q Sports Teamwear Ltd have asked for a product to be returned and it is then deemed to be faulty 3Q Sports shall cover the cost of the return postage up to a maximum of £8.00. If the return postage exceeds this price, please contact 3Q Sports Teamwear Ltd directly before sending items back.

ALL Products sent into 3Q Sports by you the customer for customisation maybe subject to a handling/administration fee and are customised solely at the customers risk. Product(s) sent into 3Q Sports will unfortunately not be replaced at the cost of 3Q Sports. Please note that we charge a one-off set up charge for new embroidered badges, this cost covers the initial set-up of the badge and cotton required to meet the design of the badge. The badge design remains the property of 3Q Sports Teamwear Ltd at all times. Printed badges incur no set-up charge for badges that are of high quality or in a design format, if 3Q Sports Teamwear Ltd have to redesign the badge for use on order then there will be a redesign fee for this to be done.
 
 3Q Sports will always make every effort to obtain the closest match where possible to all artwork submitted. 3Q Sports however cannot be held responsible for any variations in the colour of printed artwork due to Digital Print Media and shade variants onto different colour garments. Artwork requested with specific Pantone colours will be matched as close as possible.

A customer may request design file(s) produced by 3Q Sports but will need to be requested in writing and will be subject to an administration and artwork origination cost. All artwork/origination costs provided free of charge solely remains the property of 3Q Sports Teamwear Ltd.

Artwork can only be requested by the requisition of where the original artwork/origination file was produced and cannot be transferred to different ownership without prior approval.

  The requisitioned will hold the company (3Q Sports Teamwear Ltd) indemnified in the event of any claim, cost, expense or loss in producing any patent copyright logo, trademark, design or artwork. The requisitioned holds full responsibility for any artwork requested/produced and any goods supplied by 3Q Sports and so is not impeded by any patent copyright logo, trademark, design or artwork and will not be held accountable by any third party. By placing orders supplied by 3Q Sports Teamwear Ltd you give full permission to promote any imagery, text, video relating to the supply of goods, including those taken by any third party, club or association related to the order. The requisitioner has a right to withdraw permission at the time of the order but this must be made in writing via email from the requisitioner email address, by the same individual or company of the contact details used within 8 hours of the order being placed.

  3Q Sports Teamwear Ltd website may contain typographical inaccuracies or errors and may not be complete or current. 3Q Sports Teamwear Ltd, therefore, reserves the right to correct any inaccuracies, errors or omissions (this also includes orders that have already been submitted) and can change, update information at any time without prior notice.

Any errors including pricing, inaccuracies or omissions will be communicated to you and you will be given the opportunity to make a payment for the additional amount required. When payment is made the order will be cancelled in full and monies will refund made via the form of payment. 3Q Sports Teamwear Ltd reserves the right to cancel/refund any order without prior notice.

Whilst 3Q Sports Teamwear Ltd only use images supplied by the manufacturer of the products shown on our website for sale, there are limitations of colour replication/reproduction of individual settings of colour profiling from one device to another which will always show a slight variation to the exact colour. Every effort is made to ensure imagery, description and detail are accurate. However, product specifications can change including, colour variation, location of branding and garment trimming. 3Q Sports Teamwear Ltd cannot be held responsible for any colour variation on your device. If a specific colour is required, we advise a sample is ordered prior to placing a larger order. It is essential to do this when any customisation is required as customised items are non-returnable.

3Q Sports Teamwear Ltd take no responsibility whatsoever for any product that is deemed unacceptable for wear by any sporting body/association or league. It is the requisitioner/customers responsibility to perform any necessary checks with their association/league before commencing with any order. All counties have varying interpretations of what is and are not acceptable within the rules/handbook. We would always recommend that you confirm with your respective league/association for any guidelines of colours before placing an order.

When you enter a quotation/transaction or register an account onto the 3Q Sports website you are agreeing to be bound by our terms and conditions as detailed on this website.
  This privacy policy sets out how 3Q SPORTS uses and protects any information that you give 3Q SPORTS when you use this website, we will also cover the new GDPR updates that have been brought in as of 25 May 2018.

3Q SPORTS TEAMWEAR LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

3Q SPORTS TEAMWEAR LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

We may collect the following information:
a.   Name and club details
b.   Contact information including email address
c.   Demographic information such as postcode.
d.   Other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
a.   Internal record keeping.
b.   We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
c.   From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
d.   Address details are provided to us for goods to be shipped to you. We will load your address details into our courier system to produce a label and deliver goods to you that you have purchased.

  We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
 
GDPR Controlling your personal information
You now have full control of the data stored on our site, to restrict the collection or use of your personal information in the following ways:

a.   Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@3qsports.co.uk

b.   We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

c.   If you have previously agreed to us using your personal information for direct marketing purposes or for any orders. You have the right to remove this from our system at any point. In order to do this, you can now log in to your online account and choose the data you want to share with us. If you do not want any information stored on our site then you can request to have this deleted, our IT GDPR team will arrange this deletion and confirm back to you.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to 3Q Sports Teamwear Ltd, Unit 1a Chettisham Business Park, Chettisham, Ely, CB6 1RY.

If you believe that any information, we are holding on to you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
 
The information contained on this website is for general information purposes only. The information is provided by 3Q SPORTS TEAMWEAR LTD and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

 Through this website, you are able to link to other websites which are not under the control of 3Q SPORTS TEAMWEAR LTD. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, 3Q SPORTS TEAMWEAR LTD takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 
You agree to these terms and conditions being construed by the law of England and to submit to the jurisdiction of the courts of England and Wales.

3Q Sports online website discount structure is based on teamwear products that are purchased on the 3Q Sports website and does not include custom printing, equipment and some items of clothing. 3Q Sports reserves the right to amend the quoted prices given if the incorrect custom printing is selected. The prices quoted from our website are a guide only and based on order value, we reserve the right to amend quotations to increase or decrease the discount given through our website, this will be applied on the order confirmation. 

A delivery charge will apply to all orders that do not include custom printing excluding footballs and equipment, this charge will be applied to the online quotation the customer has submitted and resent via email.

 
All orders placed with 3Q Sports must be sent by our website online quotation system or email. We do not take verbal orders over the telephone unless both parties agree.

 All requirements for custom printing and embroidery (i.e., players initials, squad numbers, shirt numbers, sponsor logos, badges, and any other printing requests) must be emailed or posted by the customer.

Custom printing details will not be taken verbally unless agreed by both parties in writing.

3Q Sports sales staff are instructed not to take telephone orders or customisation details at any point. All contact should be made via email for traceability for both parties.

Account details including ALL addresses associated with the account are solely the responsibility of the account holder. Any incorrect address where orders have been despatched incorrectly will be subject to a further delivery charge.

Any quote/order rasied or revised/amended by a member of 3Q Sports staff is solely the responsbility of the account holder/purchaser to ensure items on the quote are correct before proceeding.  Any errors made will not be able to be amended once placed with the supplier.

Delivery and back order dates for orders are only provisional dates given by 3Q Sports suppliers. Unfortunately 3Q Sports are unable to accept liability for dates which are not met as these are out of 3Q Sports control.

Orders placed with 3Q Sports which show no sample order beforehand may be subject to an administration and restocking fee equal to 50% of the value of the goods being returned.
  All prices quoted by 3Q Sports include VAT, junior sizes do not include VAT although Large Boys and XL-Boys sizes from 3Q Sports suppliers are subject to VAT where applicable by 3Q Sports Supplier.

 
On placing an order, you agree to make a payment to 3Q Sports Teamwear Limited for the goods being supplied and acknowledge all items are correct for purchasing.

By making payment to 3Q Sports Teamwear Ltd., you are agreeing to our full terms and conditions.

Payment for all orders placed with 3Q Sports Teamwear Ltd will need to be received before 3Q Sports Teamwear Ltd will process the order, this does not include Club Accounts who have a 15-day settlement period. Payment can be made by online payment, credit card, cheque, cash, bank transfer (BACS) or PayPal.

Please note that cheques and (BACS) require 3-5 days to clear our bank. 3Q Sports Teamwear Ltd will not process your order until the clearance is received from our bank.

Cheques that are returned by 3Q Sports bank will be subject to a £10 administration charge. If you are paying by bank transfer (BACS) our bank details will be on the bottom of the invoice and you should include your 3Q order number as the reference. If no order number reference is added with the payment this can cause delays for our accounts to locate the order, in most cases we are unable to match up and will await the payee to contact us.

3Q Sports Teamwear Ltd. We do accept most debit/credit cards, we do not accept American Express credit cards. Credit/Debit Card payment declined transactions will result in the money being held by your bank. 3Q Sports payment will tell you the transaction was declined, and your bank is telling you it has been approved. Yes, your bank approved the transaction but 3Q Sports merchant's payment gateway declined the transaction, so the entire transaction was declined even though your bank approved it. 3Q Sports merchant's payment gateway has security settings that may have triggered a decline such as address and postcode code verification. It is the way the banks operate, so it is not your fault nor 3Q Sports fault. 3Q Sports cannot remove the charge since it was never approved at our end, so please do NOT ask 3Q Sports to remove this charge. The charge will be in a "pending" state, and the money will never be taken out of your credit card account, but the reserve will be put aside so it will reduce your credit limit until the transaction clears on its own within 2-5 business days. The bank will say "ask 3Q Sports to call in to cancel this transaction", but 3Q Sports CAN NOT call in on your behalf as the credit card companies will not share account information with non-account holders such as 3Q Sports.

For legal and accounting reasons any refund made by 3Q Sports can only be made to the original payee and in the same payment type as the original payment was made.

  For legality reasons, we are unable to change the invoice address once an order has been placed. If an invoice is to be made out to a sponsor, then this should be set up prior to placing and payment being received.

 
All purchases from 3Q Sports Teamwear Ltd are despatched by 3Q Sports Designated Couriers, a signature or photo will be required as Proof of Delivery (POD) upon delivery to the address given by the purchaser when placing the order.

Deliveries that have been unsuccessful by 3Q Sports courier may be subject to a further (standard) delivery charge if orders are not signed for after two attempted deliveries.  

3Q Sports accept no liability for parcels signed for by any person at the designated delivery address, if the order has been requested to be left in a safe place by the customer, or a changed delivery address.

Recorded deliveries returned to 3Q Sports will also be subject to a further (standard) delivery charge. 

Please note once your order has been dispatched from 3Q Sports it is your (the Customers) responsibility to ensure someone is available and present to sign the delivery. Orders returned to 3Q Sports are subject to further payment of the same amount for delivery to the original delivery cost. This cost is charged to cover the return cost back to 3Q Sports by our courier.

All goods remain the property of 3Q Sports Teamwear Ltd until delivery/signing of the order and full payment has been made.

Damaged cartons must be signed for by the purchaser as ‘RECEIVED DAMAGED’ and the purchaser must inform the courier driver that they have done so, all damaged deliveries must be reported to 3Q Sports Teamwear Ltd within 24 hours of delivery. 3Q Sports Teamwear Ltd only deliver to UK mainland address and which does not include Northern Ireland or the Republic of Ireland.

If you believe there to be a shortage in your delivery, incorrect items received, or non-delivery of item(s) sent directly from 3Q Sports or a 3Q Sports supplier please notify us within 2 working days of receiving your delivery.

 All 3Q Sports orders shipped from our premises are communicated via SMS text and email. 3Q Sports require notification of any non-delivery within 48 hours from this information sent. 

Due to shipping cost and weight, we only supply to UK mainland addresses. We can supply to Northern Ireland and the Republic of Ireland, but additional shipping costs will apply. 3Q Sports Teamwear Ltd will amend any quotes that are not UK mainland delivery addresses and additional shipping costs will be applied.

Please note that when placing orders through our website and 3Q Sports advise you that certain products on your order are out of stock with our suppliers and you agree to wait for them to arrive we will only send one delivery for the complete order unless you specifically request part orders to be sent. If you request an Order to be sent in parts a delivery charge will be applied for each delivery made.

For any out-of-stock items, 3Q Sports will always confirm any back-order dates with the customer before proceeding with the order. This will be done by email. Back-order dates given will be the dates given to us from our suppliers. These will be the dates that the supplier expects to receive the items back into stock. These dates will rely on the supplier receiving the items from their manufacturer in time. Any delays from the supplier’s manufacturer will be out of our control. By agreeing to any back-order dates and confirming that the order is okay to proceed, you adhere to the fact that there may be a possibility of a delay from our supplier. If in doubt, please contact the 3Q Sales Team to get more information on this.

3Q Sports will not be held responsible for import/export duty for orders shipped to countries outside of the UK. The charges are solely the responsibility of the requisitioned.

In the event of product(s) that have been sent into 3Q Sports by you the customer, if the product(s) are damaged or lost in transit 3Q Sports will only be liable for the cost of the customisation completed and the cost of the delivery charge on the order.

Any order not collected from 3Q Sports after 3 months from date of the collection notice emailed maybe subject to be recycled at 3Q Sports discretion.

  Please note that all sizes and colours shown on the 3Q Sports Teamwear Ltd website are a guide only, if you need clarification or confirmation of exact sizes, colours and fit type of products please contact a member of our sales team. Sizes, colours and fit type may vary between suppliers used by 3Q Sports.

 Please note that some sizes stated on our website can be European or US sizes, 3Q Sports Teamwear Ltd have used these sizes and converted them to UK sizes as a guide, if unsure about UK sizes please contact a member of the 3Q Sports Teamwear Ltd Sales Team.

Please note that colours may vary from images shown on the 3Q Sports Teamwear Ltd website and 3Q Sports Teamwear Ltd use standard colours as a guide, if unsure about exact colours please contact a member of the 3Q Sports Sales Team for clarification.

3Q Sports do not take responsibility for customised products ordered that when received are the incorrect size or colour unless the customers have requested exact sizes and colours in writing and the customer has been given written confirmation by 3Q Sports Teamwear Ltd on sizing and colours. 3Q Sports sales members can give advice on the sizing of clothing, however, 3Q sports are not responsible for giving the final decision on sizes you require. All ages and sizes are given to fit as an average and we can only give what an average aged person is, it is the customer's responsibility to gather all sizes of every individual person requiring clothing. 3Q Sports Teamwear Ltd never recommend garment sizes to customers only advise, some manufacturer’s state suggested ages/sizes, but children of the same age are not necessarily the same size. As a result, we always advise ordering samples prior to ordering a team purchase, especially on children's sizes.

It is the customer's final decision on sizing and 3Q Sports Teamwear Ltd cannot be held accountable for the end result.

 
 3Q Sports cannot accept returns on customised goods. Please see below for further details.

Please note there is a strict no returns policy on all socks, base layers/under-shirts, base layer shorts/trousers due to them being an under-wear product.

Please note there is a strict no returns policy on all “clearance”, "Black Friday" and “sale” items.

To return uncustomised items that are without printing or embroidery, you must complete the online returns form on the 3Q Sports Teamwear Ltd website within 14 days of receiving the goods for 3Q Sports to consider your request. 

 Please note that the submission of the returns form is not acceptance of your return.

Acceptance of returns when the returns form has been completed will be at the discretion of 3Q Sports Teamwear Ltd unless otherwise required by statute. The postage/courier cost of any accepted return will be absorbed by you the customer.

All return requests are considered on the following criteria. 3Q Sports Teamwear Ltd review what items are wanted to be returned or exchanged as detailed below.

All return requests are looked at on an order by order basis.

We look at the sell-through history of the product like this a very good indication if we are likely to resell the stock requested to be returned or exchanged.

What is the garment current shelf life of the product(s) as shown by the relevant brand or supplier? 

What is the restocking value of the return?

Are the items requested for return or exchange a stock line held by 3Q Sports or have they been ordered specifically for the individual’s order.

Are the items for a return being used within a new order?

Has the request for a return been made within the timeframe as per 3Q Sports Terms & Conditions?

3Q Sports Teamwear Ltd. do not accept returns of large quantities of un customised items due to the previously mentioned trade agreement: ‘By using 3Q Sports Ltd., you are agreeing you are a ‘trader’ and not a ‘consumer’.’

3Q Sports Teamwear Ltd will not accept any returns after 14 days of you receiving the items. 

After you submit the returns form you will receive an email from the 3Q Sports Teamwear Ltd within 5 working days with confirmation of whether your request has been accepted. If 3Q Sports Teamwear Ltd authorise your return you will be provided with a Returns Authorisation Number and the procedure for arranging the return of the goods.

All accepted returns may be subject to an administration and restocking fee equal to 30% of the value of the goods being returned. 3Q Sports will not refund the original delivery cost of the order unless the product(s) are deemed to be faulty.

All goods that are accepted for return must be unworn and in the original condition that they were sent from 3Q Sports Teamwear Ltd including the original packaging and original labels attached. Any defacing of labels on the garments or packaging will not be accepted. If items are returned without the original tags or packaging 3Q Sports Teamwear Ltd will not accept them as fit for resale and no refund will be given. Due to restrictions on returning products to our suppliers we have a strict policy if you are wanting to return incorrectly ordered products. please ensure that ALL packaging is opened and not ripped. Failure to abide by this request will result in any item being returned refused. Please also ensure that garments are returned in the correct packaging they have been removed from to view.

Returned items with no bag or an un-reusable bag will receive a restocking fee of 50% or £5 whichever is greater, items with no tags will be rejected. 

Goods cannot be returned without a returns authorisation number from 3Q Sports Teamwear Ltd, items returned without a 3Q Sports Teamwear Ltd Returns Authorisation Number will result in your return being refused and any costs incurred by you or us, as a result, you will be liable for.

All goods must be returned within 5 working days of receiving our return authorisation number and the cost of the return is borne by the customer.

  If you are unsure of the sizes and colourways or fabric of any garment, we always advise placing a sample order first to ensure that you are happy with sizing and colours. Please see our 3Q Size Guide section which has all relevant information.

All sample orders placed with 3Q Sports must meet the following criteria to be accepted as sample orders.

1. A sample order must not contain more than 1 of each colour or size of garment.
2. A sample order must not contain more than 2 of any style of garment. 

If your order is for samples for sizing or another purpose, please note these samples should be included in your final order when placed. If you are unsure of what you are ordering, please speak to a sales member for advice before proceeding. Sample orders are only placed on the proviso that the items are used within a future order. 
 
Any fault with an item(s) within an order received will need to be emailed to your sales account manager within 24hrs of the receipt of the goods.

Any faulty item which has been requested after 30 days of receipt of goods will be refused unless it can be proven that the goods have only been used solely for the use of the intended purpose. 3Q Sports decision will final and no review will be opened once a decision has been made.

Once 3Q Sports has agreed and deemed the item(s) as faulty 3Q Sports will endeavour to replacement the item(s). If the item cannot be replaced a refund will be made. The item(s) maybe asked to be returned, any carriage charge incurred will be reimbursed to a maximum value of £6.95. 

Faulty items will only be replaced on a like for like basis, a different size, product, or colour requested for any faulty item will be refused. 

3Q Sports reserves the right to return the item(s) back to the brand supplier/manufacturer for inspection before agreeing/completing a remedy of action if deemed necessary.
  3Q Sports reserve the right to refuse an order cancellation. Orders placed with 3Q Sports that have been processed and then subsequently cancelled and have not moved into our suppliers or 3Q Sports picking/dispatch or customisation depts. will be actioned for cancellation but this does not confirm the cancellation until confirmed by the relevant brand supplier. 

Any confirmed cancelled order will be liable to a cancellation fee of up to 50% of the value of the order.

Any cancellation fee incurred is to cover 3Q Sports administration and provision for customisation requirements made. 

You will need to confirm in writing that you wish to cancel your order. This needs to be done in writing either by post or email. 

We will not accept any cancellation of an order until we have received the confirmation in writing. 

We can only accept a request for a cancellation from the named requistioner on the order to be cancelled.

  3Q Sports will endeavour to ensure that ALL orders are supplied to a high standard. Any concerns or quality issues 3Q Sports reserves the right to return the item(s) back to the brand supplier/manufacturer for inspection before agreeing/completing a remedy of action if deemed necessary.

We do not guarantee colours on any for the goods supplied by the brand manufacturer. Every effort is made by the brand manufacturer to ensure matching colours across ranges and styles of garments. There may be a variation from one batch of stock to another or a variance in fabric which unfortunately is out of the brand and 3Q Sports Teamwear Ltd.’s control.

Goods purchased from 3Q Sports Teamwear Ltd are of good satisfactory quality and are fit for their intended purpose in all material respects. A warranty does not apply to any defect with goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, If you use the goods in a way that is deemed wilful and you fail to use the product it was intended use. Any alteration or repair you carry out without our prior written approval will be done so at your own risk. In the unlikely event that the goods do not conform to fair wear and tear, please inform us as soon as possible after delivery. Any fault request made will need to be completed with as much information and imagery that is possible to help resolve your issue. This fault will then be taken up with the brand. The brand's decision will be final.

3Q sports will not accept any costs incurred in the exchange of any product(s). All Costs including delivery charges, restocking/handling charges are the sole responsibility of the customer.

The above provisions do not affect your statutory rights. 

  3Q Sports Teamwear Ltd are unable to accept returns on any products that have been personalised which include printing and embroidery.

3Q Sports will review cases where a product is faulty or damaged, this will include the garment or item alone and not include the customisation of the garments.

Any issues with printing or embroidery that is different to what has been approved, or, a defect is present on the printing or embroidery. In these cases, please contact your 3Q Sports sales member and they will aim to sort this is an issue. 3Q Sports hold the right to amend the defective printing or embroidery, if this fails then 3Q Sports will replace the defective item.

In rare cases where an item is no longer available, 3Q Sports will offer an alternative product or refund this defective item via the payment method provided.

The return of goods is the customer’s sole responsibility, and we encourage all customers to use an insured and tracked service to send items back such as Royal Mail recorded or Special Delivery.

 Refund of shipping return cost is only applicable on faulty items and where agreed prior to the return of the item(s). Where 3Q Sports Teamwear Ltd have asked for a product to be returned and it is then deemed to be faulty 3Q Sports shall cover the cost of the return postage up to a maximum of £8.00. If the return postage exceeds this price, please contact 3Q Sports Teamwear Ltd directly before sending items back.

ALL Products sent into 3Q Sports by you the customer for customisation maybe subject to a handling/administration fee and are customised solely at the customers risk. Product(s) sent into 3Q Sports will unfortunately not be replaced at the cost of 3Q Sports. Please note that we charge a one-off set up charge for new embroidered badges, this cost covers the initial set-up of the badge and cotton required to meet the design of the badge. The badge design remains the property of 3Q Sports Teamwear Ltd at all times. Printed badges incur no set-up charge for badges that are of high quality or in a design format, if 3Q Sports Teamwear Ltd have to redesign the badge for use on order then there will be a redesign fee for this to be done.
 
 3Q Sports will always make every effort to obtain the closest match where possible to all artwork submitted. 3Q Sports however cannot be held responsible for any variations in the colour of printed artwork due to Digital Print Media and shade variants onto different colour garments. Artwork requested with specific Pantone colours will be matched as close as possible.

A customer may request design file(s) produced by 3Q Sports but will need to be requested in writing and will be subject to an administration and artwork origination cost. All artwork/origination costs provided free of charge solely remains the property of 3Q Sports Teamwear Ltd.

Artwork can only be requested by the requisition of where the original artwork/origination file was produced and cannot be transferred to different ownership without prior approval.

  The requisitioned will hold the company (3Q Sports Teamwear Ltd) indemnified in the event of any claim, cost, expense or loss in producing any patent copyright logo, trademark, design or artwork. The requisitioned holds full responsibility for any artwork requested/produced and any goods supplied by 3Q Sports and so is not impeded by any patent copyright logo, trademark, design or artwork and will not be held accountable by any third party. By placing orders supplied by 3Q Sports Teamwear Ltd you give full permission to promote any imagery, text, video relating to the supply of goods, including those taken by any third party, club or association related to the order. The requisitioner has a right to withdraw permission at the time of the order but this must be made in writing via email from the requisitioner email address, by the same individual or company of the contact details used within 8 hours of the order being placed.

  3Q Sports Teamwear Ltd website may contain typographical inaccuracies or errors and may not be complete or current. 3Q Sports Teamwear Ltd, therefore, reserves the right to correct any inaccuracies, errors or omissions (this also includes orders that have already been submitted) and can change, update information at any time without prior notice.

Any errors including pricing, inaccuracies or omissions will be communicated to you and you will be given the opportunity to make a payment for the additional amount required. When payment is made the order will be cancelled in full and monies will refund made via the form of payment. 3Q Sports Teamwear Ltd reserves the right to cancel/refund any order without prior notice.

Whilst 3Q Sports Teamwear Ltd only use images supplied by the manufacturer of the products shown on our website for sale, there are limitations of colour replication/reproduction of individual settings of colour profiling from one device to another which will always show a slight variation to the exact colour. Every effort is made to ensure imagery, description and detail are accurate. However, product specifications can change including, colour variation, location of branding and garment trimming. 3Q Sports Teamwear Ltd cannot be held responsible for any colour variation on your device. If a specific colour is required, we advise a sample is ordered prior to placing a larger order. It is essential to do this when any customisation is required as customised items are non-returnable.

3Q Sports Teamwear Ltd take no responsibility whatsoever for any product that is deemed unacceptable for wear by any sporting body/association or league. It is the requisitioner/customers responsibility to perform any necessary checks with their association/league before commencing with any order. All counties have varying interpretations of what is and are not acceptable within the rules/handbook. We would always recommend that you confirm with your respective league/association for any guidelines of colours before placing an order.

When you enter a quotation/transaction or register an account onto the 3Q Sports website you are agreeing to be bound by our terms and conditions as detailed on this website.
  This privacy policy sets out how 3Q SPORTS uses and protects any information that you give 3Q SPORTS when you use this website, we will also cover the new GDPR updates that have been brought in as of 25 May 2018.

3Q SPORTS TEAMWEAR LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

3Q SPORTS TEAMWEAR LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

We may collect the following information:
a.   Name and club details
b.   Contact information including email address
c.   Demographic information such as postcode.
d.   Other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
a.   Internal record keeping.
b.   We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
c.   From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
d.   Address details are provided to us for goods to be shipped to you. We will load your address details into our courier system to produce a label and deliver goods to you that you have purchased.

  We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
 
GDPR Controlling your personal information
You now have full control of the data stored on our site, to restrict the collection or use of your personal information in the following ways:

a.   Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@3qsports.co.uk

b.   We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

c.   If you have previously agreed to us using your personal information for direct marketing purposes or for any orders. You have the right to remove this from our system at any point. In order to do this, you can now log in to your online account and choose the data you want to share with us. If you do not want any information stored on our site then you can request to have this deleted, our IT GDPR team will arrange this deletion and confirm back to you.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to 3Q Sports Teamwear Ltd, Unit 1a Chettisham Business Park, Chettisham, Ely, CB6 1RY.

If you believe that any information, we are holding on to you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
 
The information contained on this website is for general information purposes only. The information is provided by 3Q SPORTS TEAMWEAR LTD and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

 Through this website, you are able to link to other websites which are not under the control of 3Q SPORTS TEAMWEAR LTD. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, 3Q SPORTS TEAMWEAR LTD takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 
You agree to these terms and conditions being construed by the law of England and to submit to the jurisdiction of the courts of England and Wales.

3Q Sports online website discount structure is based on teamwear products that are purchased on the 3Q Sports website and does not include custom printing, equipment and some items of clothing. 3Q Sports reserves the right to amend the quoted prices given if the incorrect custom printing is selected. The prices quoted from our website are a guide only and based on order value, we reserve the right to amend quotations to increase or decrease the discount given through our website, this will be applied on the order confirmation. 

A delivery charge will apply to all orders that do not include custom printing excluding footballs and equipment, this charge will be applied to the online quotation the customer has submitted and resent via email.

 
All orders placed with 3Q Sports must be sent by our website online quotation system or email. We do not take verbal orders over the telephone unless both parties agree.

 All requirements for custom printing and embroidery (i.e., players initials, squad numbers, shirt numbers, sponsor logos, badges, and any other printing requests) must be emailed or posted by the customer.

Custom printing details will not be taken verbally unless agreed by both parties in writing.

3Q Sports sales staff are instructed not to take telephone orders or customisation details at any point. All contact should be made via email for traceability for both parties.

Account details including ALL addresses associated with the account are solely the responsibility of the account holder. Any incorrect address where orders have been despatched incorrectly will be subject to a further delivery charge.

Any quote/order rasied or revised/amended by a member of 3Q Sports staff is solely the responsbility of the account holder/purchaser to ensure items on the quote are correct before proceeding.  Any errors made will not be able to be amended once placed with the supplier.

Delivery and back order dates for orders are only provisional dates given by 3Q Sports suppliers. Unfortunately 3Q Sports are unable to accept liability for dates which are not met as these are out of 3Q Sports control.

Orders placed with 3Q Sports which show no sample order beforehand may be subject to an administration and restocking fee equal to 50% of the value of the goods being returned.
  All prices quoted by 3Q Sports include VAT, junior sizes do not include VAT although Large Boys and XL-Boys sizes from 3Q Sports suppliers are subject to VAT where applicable by 3Q Sports Supplier.

 
On placing an order, you agree to make a payment to 3Q Sports Teamwear Limited for the goods being supplied and acknowledge all items are correct for purchasing.

By making payment to 3Q Sports Teamwear Ltd., you are agreeing to our full terms and conditions.

Payment for all orders placed with 3Q Sports Teamwear Ltd will need to be received before 3Q Sports Teamwear Ltd will process the order, this does not include Club Accounts who have a 15-day settlement period. Payment can be made by online payment, credit card, cheque, cash, bank transfer (BACS) or PayPal.

Please note that cheques and (BACS) require 3-5 days to clear our bank. 3Q Sports Teamwear Ltd will not process your order until the clearance is received from our bank.

Cheques that are returned by 3Q Sports bank will be subject to a £10 administration charge. If you are paying by bank transfer (BACS) our bank details will be on the bottom of the invoice and you should include your 3Q order number as the reference. If no order number reference is added with the payment this can cause delays for our accounts to locate the order, in most cases we are unable to match up and will await the payee to contact us.

3Q Sports Teamwear Ltd. We do accept most debit/credit cards, we do not accept American Express credit cards. Credit/Debit Card payment declined transactions will result in the money being held by your bank. 3Q Sports payment will tell you the transaction was declined, and your bank is telling you it has been approved. Yes, your bank approved the transaction but 3Q Sports merchant's payment gateway declined the transaction, so the entire transaction was declined even though your bank approved it. 3Q Sports merchant's payment gateway has security settings that may have triggered a decline such as address and postcode code verification. It is the way the banks operate, so it is not your fault nor 3Q Sports fault. 3Q Sports cannot remove the charge since it was never approved at our end, so please do NOT ask 3Q Sports to remove this charge. The charge will be in a "pending" state, and the money will never be taken out of your credit card account, but the reserve will be put aside so it will reduce your credit limit until the transaction clears on its own within 2-5 business days. The bank will say "ask 3Q Sports to call in to cancel this transaction", but 3Q Sports CAN NOT call in on your behalf as the credit card companies will not share account information with non-account holders such as 3Q Sports.

For legal and accounting reasons any refund made by 3Q Sports can only be made to the original payee and in the same payment type as the original payment was made.

  For legality reasons, we are unable to change the invoice address once an order has been placed. If an invoice is to be made out to a sponsor, then this should be set up prior to placing and payment being received.

 
All purchases from 3Q Sports Teamwear Ltd are despatched by 3Q Sports Designated Couriers, a signature or photo will be required as Proof of Delivery (POD) upon delivery to the address given by the purchaser when placing the order.

Deliveries that have been unsuccessful by 3Q Sports courier may be subject to a further (standard) delivery charge if orders are not signed for after two attempted deliveries.  

3Q Sports accept no liability for parcels signed for by any person at the designated delivery address, if the order has been requested to be left in a safe place by the customer, or a changed delivery address.

Recorded deliveries returned to 3Q Sports will also be subject to a further (standard) delivery charge. 

Please note once your order has been dispatched from 3Q Sports it is your (the Customers) responsibility to ensure someone is available and present to sign the delivery. Orders returned to 3Q Sports are subject to further payment of the same amount for delivery to the original delivery cost. This cost is charged to cover the return cost back to 3Q Sports by our courier.

All goods remain the property of 3Q Sports Teamwear Ltd until delivery/signing of the order and full payment has been made.

Damaged cartons must be signed for by the purchaser as ‘RECEIVED DAMAGED’ and the purchaser must inform the courier driver that they have done so, all damaged deliveries must be reported to 3Q Sports Teamwear Ltd within 24 hours of delivery. 3Q Sports Teamwear Ltd only deliver to UK mainland address and which does not include Northern Ireland or the Republic of Ireland.

If you believe there to be a shortage in your delivery, incorrect items received, or non-delivery of item(s) sent directly from 3Q Sports or a 3Q Sports supplier please notify us within 2 working days of receiving your delivery.

 All 3Q Sports orders shipped from our premises are communicated via SMS text and email. 3Q Sports require notification of any non-delivery within 48 hours from this information sent. 

Due to shipping cost and weight, we only supply to UK mainland addresses. We can supply to Northern Ireland and the Republic of Ireland, but additional shipping costs will apply. 3Q Sports Teamwear Ltd will amend any quotes that are not UK mainland delivery addresses and additional shipping costs will be applied.

Please note that when placing orders through our website and 3Q Sports advise you that certain products on your order are out of stock with our suppliers and you agree to wait for them to arrive we will only send one delivery for the complete order unless you specifically request part orders to be sent. If you request an Order to be sent in parts a delivery charge will be applied for each delivery made.

For any out-of-stock items, 3Q Sports will always confirm any back-order dates with the customer before proceeding with the order. This will be done by email. Back-order dates given will be the dates given to us from our suppliers. These will be the dates that the supplier expects to receive the items back into stock. These dates will rely on the supplier receiving the items from their manufacturer in time. Any delays from the supplier’s manufacturer will be out of our control. By agreeing to any back-order dates and confirming that the order is okay to proceed, you adhere to the fact that there may be a possibility of a delay from our supplier. If in doubt, please contact the 3Q Sales Team to get more information on this.

3Q Sports will not be held responsible for import/export duty for orders shipped to countries outside of the UK. The charges are solely the responsibility of the requisitioned.

In the event of product(s) that have been sent into 3Q Sports by you the customer, if the product(s) are damaged or lost in transit 3Q Sports will only be liable for the cost of the customisation completed and the cost of the delivery charge on the order.

Any order not collected from 3Q Sports after 3 months from date of the collection notice emailed maybe subject to be recycled at 3Q Sports discretion.

  Please note that all sizes and colours shown on the 3Q Sports Teamwear Ltd website are a guide only, if you need clarification or confirmation of exact sizes, colours and fit type of products please contact a member of our sales team. Sizes, colours and fit type may vary between suppliers used by 3Q Sports.

 Please note that some sizes stated on our website can be European or US sizes, 3Q Sports Teamwear Ltd have used these sizes and converted them to UK sizes as a guide, if unsure about UK sizes please contact a member of the 3Q Sports Teamwear Ltd Sales Team.

Please note that colours may vary from images shown on the 3Q Sports Teamwear Ltd website and 3Q Sports Teamwear Ltd use standard colours as a guide, if unsure about exact colours please contact a member of the 3Q Sports Sales Team for clarification.

3Q Sports do not take responsibility for customised products ordered that when received are the incorrect size or colour unless the customers have requested exact sizes and colours in writing and the customer has been given written confirmation by 3Q Sports Teamwear Ltd on sizing and colours. 3Q Sports sales members can give advice on the sizing of clothing, however, 3Q sports are not responsible for giving the final decision on sizes you require. All ages and sizes are given to fit as an average and we can only give what an average aged person is, it is the customer's responsibility to gather all sizes of every individual person requiring clothing. 3Q Sports Teamwear Ltd never recommend garment sizes to customers only advise, some manufacturer’s state suggested ages/sizes, but children of the same age are not necessarily the same size. As a result, we always advise ordering samples prior to ordering a team purchase, especially on children's sizes.

It is the customer's final decision on sizing and 3Q Sports Teamwear Ltd cannot be held accountable for the end result.

 
 3Q Sports cannot accept returns on customised goods. Please see below for further details.

Please note there is a strict no returns policy on all socks, base layers/under-shirts, base layer shorts/trousers due to them being an under-wear product.

Please note there is a strict no returns policy on all “clearance”, "Black Friday" and “sale” items.

To return uncustomised items that are without printing or embroidery, you must complete the online returns form on the 3Q Sports Teamwear Ltd website within 14 days of receiving the goods for 3Q Sports to consider your request. 

 Please note that the submission of the returns form is not acceptance of your return.

Acceptance of returns when the returns form has been completed will be at the discretion of 3Q Sports Teamwear Ltd unless otherwise required by statute. The postage/courier cost of any accepted return will be absorbed by you the customer.

All return requests are considered on the following criteria. 3Q Sports Teamwear Ltd review what items are wanted to be returned or exchanged as detailed below.

All return requests are looked at on an order by order basis.

We look at the sell-through history of the product like this a very good indication if we are likely to resell the stock requested to be returned or exchanged.

What is the garment current shelf life of the product(s) as shown by the relevant brand or supplier? 

What is the restocking value of the return?

Are the items requested for return or exchange a stock line held by 3Q Sports or have they been ordered specifically for the individual’s order.

Are the items for a return being used within a new order?

Has the request for a return been made within the timeframe as per 3Q Sports Terms & Conditions?

3Q Sports Teamwear Ltd. do not accept returns of large quantities of un customised items due to the previously mentioned trade agreement: ‘By using 3Q Sports Ltd., you are agreeing you are a ‘trader’ and not a ‘consumer’.’

3Q Sports Teamwear Ltd will not accept any returns after 14 days of you receiving the items. 

After you submit the returns form you will receive an email from the 3Q Sports Teamwear Ltd within 5 working days with confirmation of whether your request has been accepted. If 3Q Sports Teamwear Ltd authorise your return you will be provided with a Returns Authorisation Number and the procedure for arranging the return of the goods.

All accepted returns may be subject to an administration and restocking fee equal to 30% of the value of the goods being returned. 3Q Sports will not refund the original delivery cost of the order unless the product(s) are deemed to be faulty.

All goods that are accepted for return must be unworn and in the original condition that they were sent from 3Q Sports Teamwear Ltd including the original packaging and original labels attached. Any defacing of labels on the garments or packaging will not be accepted. If items are returned without the original tags or packaging 3Q Sports Teamwear Ltd will not accept them as fit for resale and no refund will be given. Due to restrictions on returning products to our suppliers we have a strict policy if you are wanting to return incorrectly ordered products. please ensure that ALL packaging is opened and not ripped. Failure to abide by this request will result in any item being returned refused. Please also ensure that garments are returned in the correct packaging they have been removed from to view.

Returned items with no bag or an un-reusable bag will receive a restocking fee of 50% or £5 whichever is greater, items with no tags will be rejected. 

Goods cannot be returned without a returns authorisation number from 3Q Sports Teamwear Ltd, items returned without a 3Q Sports Teamwear Ltd Returns Authorisation Number will result in your return being refused and any costs incurred by you or us, as a result, you will be liable for.

All goods must be returned within 5 working days of receiving our return authorisation number and the cost of the return is borne by the customer.

  If you are unsure of the sizes and colourways or fabric of any garment, we always advise placing a sample order first to ensure that you are happy with sizing and colours. Please see our 3Q Size Guide section which has all relevant information.

All sample orders placed with 3Q Sports must meet the following criteria to be accepted as sample orders.

1. A sample order must not contain more than 1 of each colour or size of garment.
2. A sample order must not contain more than 2 of any style of garment. 

If your order is for samples for sizing or another purpose, please note these samples should be included in your final order when placed. If you are unsure of what you are ordering, please speak to a sales member for advice before proceeding. Sample orders are only placed on the proviso that the items are used within a future order. 
 
Any fault with an item(s) within an order received will need to be emailed to your sales account manager within 24hrs of the receipt of the goods.

Any faulty item which has been requested after 30 days of receipt of goods will be refused unless it can be proven that the goods have only been used solely for the use of the intended purpose. 3Q Sports decision will final and no review will be opened once a decision has been made.

Once 3Q Sports has agreed and deemed the item(s) as faulty 3Q Sports will endeavour to replacement the item(s). If the item cannot be replaced a refund will be made. The item(s) maybe asked to be returned, any carriage charge incurred will be reimbursed to a maximum value of £6.95. 

Faulty items will only be replaced on a like for like basis, a different size, product, or colour requested for any faulty item will be refused. 

3Q Sports reserves the right to return the item(s) back to the brand supplier/manufacturer for inspection before agreeing/completing a remedy of action if deemed necessary.
  3Q Sports reserve the right to refuse an order cancellation. Orders placed with 3Q Sports that have been processed and then subsequently cancelled and have not moved into our suppliers or 3Q Sports picking/dispatch or customisation depts. will be actioned for cancellation but this does not confirm the cancellation until confirmed by the relevant brand supplier. 

Any confirmed cancelled order will be liable to a cancellation fee of up to 50% of the value of the order.

Any cancellation fee incurred is to cover 3Q Sports administration and provision for customisation requirements made. 

You will need to confirm in writing that you wish to cancel your order. This needs to be done in writing either by post or email. 

We will not accept any cancellation of an order until we have received the confirmation in writing. 

We can only accept a request for a cancellation from the named requistioner on the order to be cancelled.

  3Q Sports will endeavour to ensure that ALL orders are supplied to a high standard. Any concerns or quality issues 3Q Sports reserves the right to return the item(s) back to the brand supplier/manufacturer for inspection before agreeing/completing a remedy of action if deemed necessary.

We do not guarantee colours on any for the goods supplied by the brand manufacturer. Every effort is made by the brand manufacturer to ensure matching colours across ranges and styles of garments. There may be a variation from one batch of stock to another or a variance in fabric which unfortunately is out of the brand and 3Q Sports Teamwear Ltd.’s control.

Goods purchased from 3Q Sports Teamwear Ltd are of good satisfactory quality and are fit for their intended purpose in all material respects. A warranty does not apply to any defect with goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, If you use the goods in a way that is deemed wilful and you fail to use the product it was intended use. Any alteration or repair you carry out without our prior written approval will be done so at your own risk. In the unlikely event that the goods do not conform to fair wear and tear, please inform us as soon as possible after delivery. Any fault request made will need to be completed with as much information and imagery that is possible to help resolve your issue. This fault will then be taken up with the brand. The brand's decision will be final.

3Q sports will not accept any costs incurred in the exchange of any product(s). All Costs including delivery charges, restocking/handling charges are the sole responsibility of the customer.

The above provisions do not affect your statutory rights. 

  3Q Sports Teamwear Ltd are unable to accept returns on any products that have been personalised which include printing and embroidery.

3Q Sports will review cases where a product is faulty or damaged, this will include the garment or item alone and not include the customisation of the garments.

Any issues with printing or embroidery that is different to what has been approved, or, a defect is present on the printing or embroidery. In these cases, please contact your 3Q Sports sales member and they will aim to sort this is an issue. 3Q Sports hold the right to amend the defective printing or embroidery, if this fails then 3Q Sports will replace the defective item.

In rare cases where an item is no longer available, 3Q Sports will offer an alternative product or refund this defective item via the payment method provided.

The return of goods is the customer’s sole responsibility, and we encourage all customers to use an insured and tracked service to send items back such as Royal Mail recorded or Special Delivery.

 Refund of shipping return cost is only applicable on faulty items and where agreed prior to the return of the item(s). Where 3Q Sports Teamwear Ltd have asked for a product to be returned and it is then deemed to be faulty 3Q Sports shall cover the cost of the return postage up to a maximum of £8.00. If the return postage exceeds this price, please contact 3Q Sports Teamwear Ltd directly before sending items back.

ALL Products sent into 3Q Sports by you the customer for customisation maybe subject to a handling/administration fee and are customised solely at the customers risk. Product(s) sent into 3Q Sports will unfortunately not be replaced at the cost of 3Q Sports. Please note that we charge a one-off set up charge for new embroidered badges, this cost covers the initial set-up of the badge and cotton required to meet the design of the badge. The badge design remains the property of 3Q Sports Teamwear Ltd at all times. Printed badges incur no set-up charge for badges that are of high quality or in a design format, if 3Q Sports Teamwear Ltd have to redesign the badge for use on order then there will be a redesign fee for this to be done.
 
 3Q Sports will always make every effort to obtain the closest match where possible to all artwork submitted. 3Q Sports however cannot be held responsible for any variations in the colour of printed artwork due to Digital Print Media and shade variants onto different colour garments. Artwork requested with specific Pantone colours will be matched as close as possible.

A customer may request design file(s) produced by 3Q Sports but will need to be requested in writing and will be subject to an administration and artwork origination cost. All artwork/origination costs provided free of charge solely remains the property of 3Q Sports Teamwear Ltd.

Artwork can only be requested by the requisition of where the original artwork/origination file was produced and cannot be transferred to different ownership without prior approval.

  The requisitioned will hold the company (3Q Sports Teamwear Ltd) indemnified in the event of any claim, cost, expense or loss in producing any patent copyright logo, trademark, design or artwork. The requisitioned holds full responsibility for any artwork requested/produced and any goods supplied by 3Q Sports and so is not impeded by any patent copyright logo, trademark, design or artwork and will not be held accountable by any third party. By placing orders supplied by 3Q Sports Teamwear Ltd you give full permission to promote any imagery, text, video relating to the supply of goods, including those taken by any third party, club or association related to the order. The requisitioner has a right to withdraw permission at the time of the order but this must be made in writing via email from the requisitioner email address, by the same individual or company of the contact details used within 8 hours of the order being placed.

  3Q Sports Teamwear Ltd website may contain typographical inaccuracies or errors and may not be complete or current. 3Q Sports Teamwear Ltd, therefore, reserves the right to correct any inaccuracies, errors or omissions (this also includes orders that have already been submitted) and can change, update information at any time without prior notice.

Any errors including pricing, inaccuracies or omissions will be communicated to you and you will be given the opportunity to make a payment for the additional amount required. When payment is made the order will be cancelled in full and monies will refund made via the form of payment. 3Q Sports Teamwear Ltd reserves the right to cancel/refund any order without prior notice.

Whilst 3Q Sports Teamwear Ltd only use images supplied by the manufacturer of the products shown on our website for sale, there are limitations of colour replication/reproduction of individual settings of colour profiling from one device to another which will always show a slight variation to the exact colour. Every effort is made to ensure imagery, description and detail are accurate. However, product specifications can change including, colour variation, location of branding and garment trimming. 3Q Sports Teamwear Ltd cannot be held responsible for any colour variation on your device. If a specific colour is required, we advise a sample is ordered prior to placing a larger order. It is essential to do this when any customisation is required as customised items are non-returnable.

3Q Sports Teamwear Ltd take no responsibility whatsoever for any product that is deemed unacceptable for wear by any sporting body/association or league. It is the requisitioner/customers responsibility to perform any necessary checks with their association/league before commencing with any order. All counties have varying interpretations of what is and are not acceptable within the rules/handbook. We would always recommend that you confirm with your respective league/association for any guidelines of colours before placing an order.

When you enter a quotation/transaction or register an account onto the 3Q Sports website you are agreeing to be bound by our terms and conditions as detailed on this website.
  This privacy policy sets out how 3Q SPORTS uses and protects any information that you give 3Q SPORTS when you use this website, we will also cover the new GDPR updates that have been brought in as of 25 May 2018.

3Q SPORTS TEAMWEAR LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

3Q SPORTS TEAMWEAR LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

We may collect the following information:
a.   Name and club details
b.   Contact information including email address
c.   Demographic information such as postcode.
d.   Other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
a.   Internal record keeping.
b.   We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
c.   From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
d.   Address details are provided to us for goods to be shipped to you. We will load your address details into our courier system to produce a label and deliver goods to you that you have purchased.

  We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
 
GDPR Controlling your personal information
You now have full control of the data stored on our site, to restrict the collection or use of your personal information in the following ways:

a.   Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@3qsports.co.uk

b.   We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

c.   If you have previously agreed to us using your personal information for direct marketing purposes or for any orders. You have the right to remove this from our system at any point. In order to do this, you can now log in to your online account and choose the data you want to share with us. If you do not want any information stored on our site then you can request to have this deleted, our IT GDPR team will arrange this deletion and confirm back to you.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to 3Q Sports Teamwear Ltd, Unit 1a Chettisham Business Park, Chettisham, Ely, CB6 1RY.

If you believe that any information, we are holding on to you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
 
The information contained on this website is for general information purposes only. The information is provided by 3Q SPORTS TEAMWEAR LTD and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

 Through this website, you are able to link to other websites which are not under the control of 3Q SPORTS TEAMWEAR LTD. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, 3Q SPORTS TEAMWEAR LTD takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 
You agree to these terms and conditions being construed by the law of England and to submit to the jurisdiction of the courts of England and Wales.

3Q Sports online website discount structure is based on teamwear products that are purchased on the 3Q Sports website and does not include custom printing, equipment and some items of clothing. 3Q Sports reserves the right to amend the quoted prices given if the incorrect custom printing is selected. The prices quoted from our website are a guide only and based on order value, we reserve the right to amend quotations to increase or decrease the discount given through our website, this will be applied on the order confirmation. 

A delivery charge will apply to all orders that do not include custom printing excluding footballs and equipment, this charge will be applied to the online quotation the customer has submitted and resent via email.

 
All orders placed with 3Q Sports must be sent by our website online quotation system or email. We do not take verbal orders over the telephone unless both parties agree.

 All requirements for custom printing and embroidery (i.e., players initials, squad numbers, shirt numbers, sponsor logos, badges, and any other printing requests) must be emailed or posted by the customer.

Custom printing details will not be taken verbally unless agreed by both parties in writing.

3Q Sports sales staff are instructed not to take telephone orders or customisation details at any point. All contact should be made via email for traceability for both parties.

Account details including ALL addresses associated with the account are solely the responsibility of the account holder. Any incorrect address where orders have been despatched incorrectly will be subject to a further delivery charge.

Any quote/order rasied or revised/amended by a member of 3Q Sports staff is solely the responsbility of the account holder/purchaser to ensure items on the quote are correct before proceeding.  Any errors made will not be able to be amended once placed with the supplier.

Delivery and back order dates for orders are only provisional dates given by 3Q Sports suppliers. Unfortunately 3Q Sports are unable to accept liability for dates which are not met as these are out of 3Q Sports control.

Orders placed with 3Q Sports which show no sample order beforehand may be subject to an administration and restocking fee equal to 50% of the value of the goods being returned.
  All prices quoted by 3Q Sports include VAT, junior sizes do not include VAT although Large Boys and XL-Boys sizes from 3Q Sports suppliers are subject to VAT where applicable by 3Q Sports Supplier.

 
On placing an order, you agree to make a payment to 3Q Sports Teamwear Limited for the goods being supplied and acknowledge all items are correct for purchasing.

By making payment to 3Q Sports Teamwear Ltd., you are agreeing to our full terms and conditions.

Payment for all orders placed with 3Q Sports Teamwear Ltd will need to be received before 3Q Sports Teamwear Ltd will process the order, this does not include Club Accounts who have a 15-day settlement period. Payment can be made by online payment, credit card, cheque, cash, bank transfer (BACS) or PayPal.

Please note that cheques and (BACS) require 3-5 days to clear our bank. 3Q Sports Teamwear Ltd will not process your order until the clearance is received from our bank.

Cheques that are returned by 3Q Sports bank will be subject to a £10 administration charge. If you are paying by bank transfer (BACS) our bank details will be on the bottom of the invoice and you should include your 3Q order number as the reference. If no order number reference is added with the payment this can cause delays for our accounts to locate the order, in most cases we are unable to match up and will await the payee to contact us.

3Q Sports Teamwear Ltd. We do accept most debit/credit cards, we do not accept American Express credit cards. Credit/Debit Card payment declined transactions will result in the money being held by your bank. 3Q Sports payment will tell you the transaction was declined, and your bank is telling you it has been approved. Yes, your bank approved the transaction but 3Q Sports merchant's payment gateway declined the transaction, so the entire transaction was declined even though your bank approved it. 3Q Sports merchant's payment gateway has security settings that may have triggered a decline such as address and postcode code verification. It is the way the banks operate, so it is not your fault nor 3Q Sports fault. 3Q Sports cannot remove the charge since it was never approved at our end, so please do NOT ask 3Q Sports to remove this charge. The charge will be in a "pending" state, and the money will never be taken out of your credit card account, but the reserve will be put aside so it will reduce your credit limit until the transaction clears on its own within 2-5 business days. The bank will say "ask 3Q Sports to call in to cancel this transaction", but 3Q Sports CAN NOT call in on your behalf as the credit card companies will not share account information with non-account holders such as 3Q Sports.

For legal and accounting reasons any refund made by 3Q Sports can only be made to the original payee and in the same payment type as the original payment was made.

  For legality reasons, we are unable to change the invoice address once an order has been placed. If an invoice is to be made out to a sponsor, then this should be set up prior to placing and payment being received.

 
All purchases from 3Q Sports Teamwear Ltd are despatched by 3Q Sports Designated Couriers, a signature or photo will be required as Proof of Delivery (POD) upon delivery to the address given by the purchaser when placing the order.

Deliveries that have been unsuccessful by 3Q Sports courier may be subject to a further (standard) delivery charge if orders are not signed for after two attempted deliveries.  

3Q Sports accept no liability for parcels signed for by any person at the designated delivery address, if the order has been requested to be left in a safe place by the customer, or a changed delivery address.

Recorded deliveries returned to 3Q Sports will also be subject to a further (standard) delivery charge. 

Please note once your order has been dispatched from 3Q Sports it is your (the Customers) responsibility to ensure someone is available and present to sign the delivery. Orders returned to 3Q Sports are subject to further payment of the same amount for delivery to the original delivery cost. This cost is charged to cover the return cost back to 3Q Sports by our courier.

All goods remain the property of 3Q Sports Teamwear Ltd until delivery/signing of the order and full payment has been made.

Damaged cartons must be signed for by the purchaser as ‘RECEIVED DAMAGED’ and the purchaser must inform the courier driver that they have done so, all damaged deliveries must be reported to 3Q Sports Teamwear Ltd within 24 hours of delivery. 3Q Sports Teamwear Ltd only deliver to UK mainland address and which does not include Northern Ireland or the Republic of Ireland.

If you believe there to be a shortage in your delivery, incorrect items received, or non-delivery of item(s) sent directly from 3Q Sports or a 3Q Sports supplier please notify us within 2 working days of receiving your delivery.

 All 3Q Sports orders shipped from our premises are communicated via SMS text and email. 3Q Sports require notification of any non-delivery within 48 hours from this information sent. 

Due to shipping cost and weight, we only supply to UK mainland addresses. We can supply to Northern Ireland and the Republic of Ireland, but additional shipping costs will apply, 3Q Sports Teamwear Ltd will amend any quotes that are not UK mainland delivery addresses and additional shipping costs will be applied.

Please note that when placing orders through our website and 3Q Sports advise you that certain products on your order are out of stock with our suppliers and you agree to wait for them to arrive we will only send one delivery for the complete order unless you specifically request part orders to be sent. If you request an Order to be sent in parts a delivery charge will be applied for each delivery made.

For any out-of-stock items, 3Q Sports will always confirm any back-order dates with the customer before proceeding with the order. This will be done by email. Back-order dates given will be the dates given to us from our suppliers. These will be the dates that the supplier expects to receive the items back into stock. These dates will rely on the supplier receiving the items from their manufacturer in time. Any delays from the supplier’s manufacturer will be out of our control. By agreeing to any back-order dates and confirming that the order is okay to proceed, you adhere to the fact that there may be a possibility of a delay from our supplier. If in doubt, please contact the 3Q Sales Team to get more information on this.

3Q Sports will not be held responsible for import/export duty for orders shipped to countries outside of the UK. The charges are solely the responsibility of the requisitioned.

In the event of product(s) that have been sent into 3Q Sports by you the customer, if the product(s) are damaged or lost in transit 3Q Sports will only be liable for the cost of the customisation completed and the cost of the delivery charge on the order.

Any order not collected from 3Q Sports after 3 months from date of the collection notice emailed maybe subject to be recycled at 3Q Sports discretion.

  Please note that all sizes and colours shown on the 3Q Sports Teamwear Ltd website are a guide only, if you need clarification or confirmation of exact sizes, colours and fit type of products please contact a member of our sales team. Sizes, colours and fit type may vary between suppliers used by 3Q Sports.

 Please note that some sizes stated on our website can be European or US sizes, 3Q Sports Teamwear Ltd have used these sizes and converted them to UK sizes as a guide, if unsure about UK sizes please contact a member of the 3Q Sports Teamwear Ltd Sales Team.

Please note that colours may vary from images shown on the 3Q Sports Teamwear Ltd website and 3Q Sports Teamwear Ltd use standard colours as a guide, if unsure about exact colours please contact a member of the 3Q Sports Sales Team for clarification.

3Q Sports do not take responsibility for customised products ordered that when received are the incorrect size or colour unless the customers have requested exact sizes and colours in writing and the customer has been given written confirmation by 3Q Sports Teamwear Ltd on sizing and colours. 3Q Sports sales members can give advice on the sizing of clothing, however, 3Q sports are not responsible for giving the final decision on sizes you require. All ages and sizes are given to fit as an average and we can only give what an average aged person is, it is the customer's responsibility to gather all sizes of every individual person requiring clothing. 3Q Sports Teamwear Ltd never recommend garment sizes to customers only advise, some manufacturer’s state suggested ages/sizes, but children of the same age are not necessarily the same size. As a result, we always advise ordering samples prior to ordering a team purchase, especially on children's sizes.

It is the customer's final decision on sizing and 3Q Sports Teamwear Ltd cannot be held accountable for the end result.

 
 3Q Sports cannot accept returns on customised goods. Please see below for further details.

Please note there is a strict no returns policy on all socks, base layers/under-shirts, base layer shorts/trousers due to them being an under-wear product.

Please note there is a strict no returns policy on all “clearance”, "Black Friday" and “sale” items.

To return uncustomised items that are without printing or embroidery, you must complete the online returns form on the 3Q Sports Teamwear Ltd website within 14 days of receiving the goods for 3Q Sports to consider your request. 

 Please note that the submission of the returns form is not acceptance of your return.

Acceptance of returns when the returns form has been completed will be at the discretion of 3Q Sports Teamwear Ltd unless otherwise required by statute. The postage/courier cost of any accepted return will be absorbed by you the customer.

All return requests are considered on the following criteria. 3Q Sports Teamwear Ltd review what items are wanted to be returned or exchanged as detailed below.

All return requests are looked at on an order by order basis.

We look at the sell-through history of the product like this a very good indication if we are likely to resell the stock requested to be returned or exchanged.

What is the garment current shelf life of the product(s) as shown by the relevant brand or supplier? 

What is the restocking value of the return?

Are the items requested for return or exchange a stock line held by 3Q Sports or have they been ordered specifically for the individual’s order.

Are the items for a return being used within a new order?

Has the request for a return been made within the timeframe as per 3Q Sports Terms & Conditions?

3Q Sports Teamwear Ltd. do not accept returns of large quantities of un customised items due to the previously mentioned trade agreement: ‘By using 3Q Sports Ltd., you are agreeing you are a ‘trader’ and not a ‘consumer’.’

3Q Sports Teamwear Ltd will not accept any returns after 14 days of you receiving the items. 

After you submit the returns form you will receive an email from the 3Q Sports Teamwear Ltd within 5 working days with confirmation of whether your request has been accepted. If 3Q Sports Teamwear Ltd authorise your return you will be provided with a Returns Authorisation Number and the procedure for arranging the return of the goods.

All accepted returns may be subject to an administration and restocking fee equal to 50% of the value of the goods being returned. 3Q Sports will not refund the original delivery cost of the order unless the product(s) are deemed to be faulty.

All goods that are accepted for return must be unworn and in the original condition that they were sent from 3Q Sports Teamwear Ltd including the original packaging and original labels attached. Any defacing of labels on the garments or packaging will not be accepted. If items are returned without the original tags or packaging 3Q Sports Teamwear Ltd will not accept them as fit for resale and no refund will be given. Due to restrictions on returning products to our suppliers we have a strict policy if you are wanting to return incorrectly ordered products. please ensure that ALL packaging is opened and not ripped. Failure to abide by this request will result in any item being returned refused. Please also ensure that garments are returned in the correct packaging they have been removed from to view.

Returned items with no bag or an un-reusable bag will receive a restocking fee of 50% or £5 whichever is greater, items with no tags will be rejected. 

Goods cannot be returned without a returns authorisation number from 3Q Sports Teamwear Ltd, items returned without a 3Q Sports Teamwear Ltd Returns Authorisation Number will result in your return being refused and any costs incurred by you or us, as a result, you will be liable for.

All goods must be returned within 5 working days of receiving our return authorisation number and the cost of the return is borne by the customer.

  If you are unsure of the sizes and colourways or fabric of any garment, we always advise placing a sample order first to ensure that you are happy with sizing and colours. Please see our 3Q Size Guide section which has all relevant information.

All sample orders placed with 3Q Sports must meet the following criteria to be accepted as sample orders.

1. A sample order must not contain more than 1 of each colour or size of garment.
2. A sample order must not contain more than 2 of any style of garment. 

If your order is for samples for sizing or another purpose, please note these samples should be included in your final order when placed. If you are unsure of what you are ordering, please speak to a sales member for advice before proceeding. Sample orders are only placed on the proviso that the items are used within a future order. 
 
Any fault with an item(s) within an order received will need to be emailed to your sales account manager within 24hrs of the receipt of the goods.

Any faulty item which has been requested after 30 days of receipt of goods will be refused unless it can be proven that the goods have only been used solely for the use of the intended purpose. 3Q Sports decision will final and no review will be opened once a decision has been made.

Once 3Q Sports has agreed and deemed the item(s) as faulty 3Q Sports will endeavour to replacement the item(s). If the item cannot be replaced a refund will be made. The item(s) maybe asked to be returned, any carriage charge incurred will be reimbursed to a maximum value of £6.95. 

Faulty items will only be replaced on a like for like basis, a different size, product, or colour requested for any faulty item will be refused. 

3Q Sports reserves the right to return the item(s) back to the brand supplier/manufacturer for inspection before agreeing/completing a remedy of action if deemed necessary.
  3Q Sports reserve the right to refuse an order cancellation. Orders placed with 3Q Sports that have been processed and then subsequently cancelled and have not moved into our suppliers or 3Q Sports picking/dispatch or customisation depts. will be actioned for cancellation but this does not confirm the cancellation until confirmed by the relevant brand supplier. 

Any confirmed cancelled order will be liable to a cancellation fee of up to 50% of the value of the order.

Any cancellation fee incurred is to cover 3Q Sports administration and provision for customisation requirements made. 

You will need to confirm in writing that you wish to cancel your order. This needs to be done in writing either by post or email. 

We will not accept any cancellation of an order until we have received the confirmation in writing. 

We can only accept a request for a cancellation from the named requistioner on the order to be cancelled.

  3Q Sports will endeavour to ensure that ALL orders are supplied to a high standard. Any concerns or quality issues 3Q Sports reserves the right to return the item(s) back to the brand supplier/manufacturer for inspection before agreeing/completing a remedy of action if deemed necessary.

We do not guarantee colours on any for the goods supplied by the brand manufacturer. Every effort is made by the brand manufacturer to ensure matching colours across ranges and styles of garments. There may be a variation from one batch of stock to another or a variance in fabric which unfortunately is out of the brand and 3Q Sports Teamwear Ltd.’s control.

Goods purchased from 3Q Sports Teamwear Ltd are of good satisfactory quality and are fit for their intended purpose in all material respects. A warranty does not apply to any defect with goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, If you use the goods in a way that is deemed wilful and you fail to use the product it was intended use. Any alteration or repair you carry out without our prior written approval will be done so at your own risk. In the unlikely event that the goods do not conform to fair wear and tear, please inform us as soon as possible after delivery. Any fault request made will need to be completed with as much information and imagery that is possible to help resolve your issue. This fault will then be taken up with the brand. The brand's decision will be final.

3Q sports will not accept any costs incurred in the exchange of any product(s). All Costs including delivery charges, restocking/handling charges are the sole responsibility of the customer.

The above provisions do not affect your statutory rights. 

  3Q Sports Teamwear Ltd are unable to accept returns on any products that have been personalised which include printing and embroidery.

3Q Sports will review cases where a product is faulty or damaged, this will include the garment or item alone and not include the customisation of the garments.

Any issues with printing or embroidery that is different to what has been approved, or, a defect is present on the printing or embroidery. In these cases, please contact your 3Q Sports sales member and they will aim to sort this is an issue. 3Q Sports hold the right to amend the defective printing or embroidery, if this fails then 3Q Sports will replace the defective item.

In rare cases where an item is no longer available, 3Q Sports will offer an alternative product or refund this defective item via the payment method provided.

The return of goods is the customer’s sole responsibility, and we encourage all customers to use an insured and tracked service to send items back such as Royal Mail recorded or Special Delivery.

 Refund of shipping return cost is only applicable on faulty items and where agreed prior to the return of the item(s). Where 3Q Sports Teamwear Ltd have asked for a product to be returned and it is then deemed to be faulty 3Q Sports shall cover the cost of the return postage up to a maximum of £8.00. If the return postage exceeds this price, please contact 3Q Sports Teamwear Ltd directly before sending items back.

ALL Products sent into 3Q Sports by you the customer for customisation maybe subject to a handling/administration fee and are customised solely at the customer’s risk. 3Q can not be held accountable for any issues that occur on items whilst the customisation is being completed. Product(s) sent into 3Q Sports will not be replaced at the cost of 3Q Sports. Please note that we charge a one-off set up charge for new embroidered badges, this cost covers the initial set-up of the badge and cotton required to meet the design of the badge. The badge design remains the property of 3Q Sports Teamwear Ltd at all times. Printed badges incur no set-up charge for badges that are of high quality or in a design format, if 3Q Sports Teamwear Ltd have to redesign the badge for use on order then there will be a redesign fee for this to be done.
 
 3Q Sports will always make every effort to obtain the closest match where possible to all artwork submitted. 3Q Sports however cannot be held responsible for any variations in the colour of printed artwork due to Digital Print Media and shade variants onto different colour garments. Artwork requested with specific Pantone colours will be matched as close as possible.

A customer may request design file(s) produced by 3Q Sports but will need to be requested in writing and will be subject to an administration and artwork origination cost. All artwork/origination costs provided free of charge solely remains the property of 3Q Sports Teamwear Ltd.

Artwork can only be requested by the requisition of where the original artwork/origination file was produced and cannot be transferred to different ownership without prior approval.

  The requisitioned will hold the company (3Q Sports Teamwear Ltd) indemnified in the event of any claim, cost, expense or loss in producing any patent copyright logo, trademark, design or artwork. The requisitioned holds full responsibility for any artwork requested/produced and any goods supplied by 3Q Sports and so is not impeded by any patent copyright logo, trademark, design or artwork and will not be held accountable by any third party. By placing orders supplied by 3Q Sports Teamwear Ltd you give full permission to promote any imagery, text, video relating to the supply of goods, including those taken by any third party, club or association related to the order. The requisitioner has a right to withdraw permission at the time of the order but this must be made in writing via email from the requisitioner email address, by the same individual or company of the contact details used within 8 hours of the order being placed.

  3Q Sports Teamwear Ltd website may contain typographical inaccuracies or errors and may not be complete or current. 3Q Sports Teamwear Ltd, therefore, reserves the right to correct any inaccuracies, errors or omissions (this also includes orders that have already been submitted) and can change, update information at any time without prior notice.

Any errors including pricing, inaccuracies or omissions will be communicated to you and you will be given the opportunity to make a payment for the additional amount required. When payment is made the order will be cancelled in full and monies will refund made via the form of payment. 3Q Sports Teamwear Ltd reserves the right to cancel/refund any order without prior notice.

Whilst 3Q Sports Teamwear Ltd only use images supplied by the manufacturer of the products shown on our website for sale, there are limitations of colour replication/reproduction of individual settings of colour profiling from one device to another which will always show a slight variation to the exact colour. Every effort is made to ensure imagery, description and detail are accurate. However, product specifications can change including, colour variation, location of branding and garment trimming. 3Q Sports Teamwear Ltd cannot be held responsible for any colour variation on your device. If a specific colour is required, we advise a sample is ordered prior to placing a larger order. It is essential to do this when any customisation is required as customised items are non-returnable.

3Q Sports Teamwear Ltd take no responsibility whatsoever for any product that is deemed unacceptable for wear by any sporting body/association or league. It is the requisitioner/customers responsibility to perform any necessary checks with their association/league before commencing with any order. All counties have varying interpretations of what is and are not acceptable within the rules/handbook. We would always recommend that you confirm with your respective league/association for any guidelines of colours before placing an order.

When you enter a quotation/transaction or register an account onto the 3Q Sports website you are agreeing to be bound by our terms and conditions as detailed on this website.
  This privacy policy sets out how 3Q SPORTS uses and protects any information that you give 3Q SPORTS when you use this website, we will also cover the new GDPR updates that have been brought in as of 25 May 2018.

3Q SPORTS TEAMWEAR LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

3Q SPORTS TEAMWEAR LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

We may collect the following information:
a.   Name and club details
b.   Contact information including email address
c.   Demographic information such as postcode.
d.   Other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
a.   Internal record keeping.
b.   We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
c.   From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
d.   Address details are provided to us for goods to be shipped to you. We will load your address details into our courier system to produce a label and deliver goods to you that you have purchased.

  We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
 
GDPR Controlling your personal information
You now have full control of the data stored on our site, to restrict the collection or use of your personal information in the following ways:

a.   Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@3qsports.co.uk

b.   We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

c.   If you have previously agreed to us using your personal information for direct marketing purposes or for any orders. You have the right to remove this from our system at any point. In order to do this, you can now log in to your online account and choose the data you want to share with us. If you do not want any information stored on our site then you can request to have this deleted, our IT GDPR team will arrange this deletion and confirm back to you.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to 3Q Sports Teamwear Ltd, Unit 1a Chettisham Business Park, Chettisham, Ely, CB6 1RY.

If you believe that any information, we are holding on to you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
 
The information contained on this website is for general information purposes only. The information is provided by 3Q SPORTS TEAMWEAR LTD and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

 Through this website, you are able to link to other websites which are not under the control of 3Q SPORTS TEAMWEAR LTD. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, 3Q SPORTS TEAMWEAR LTD takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 
You agree to these terms and conditions being construed by the law of England and to submit to the jurisdiction of the courts of England and Wales.

3Q Sports online website discount structure is based on teamwear products that are purchased on the 3Q Sports website and does not include custom printing, equipment and some items of clothing. 3Q Sports reserves the right to amend the quoted prices given if the incorrect custom printing is selected. The prices quoted from our website are a guide only and based on order value, we reserve the right to amend quotations to increase or decrease the discount given through our website, this will be applied on the order confirmation. 

A delivery charge will apply to all orders that do not include custom printing excluding footballs and equipment, this charge will be applied to the online quotation the customer has submitted and resent via email.

 
All orders placed with 3Q Sports must be sent by our website online quotation system or email. We do not take verbal orders over the telephone unless both parties agree.

 All requirements for custom printing and embroidery (i.e., players initials, squad numbers, shirt numbers, sponsor logos, badges, and any other printing requests) must be emailed or posted by the customer.

Custom printing details will not be taken verbally unless agreed by both parties in writing.

3Q Sports sales staff are instructed not to take telephone orders or customisation details at any point. All contact should be made via email for traceability for both parties.

Account details including ALL addresses associated with the account are solely the responsibility of the account holder. Any incorrect address where orders have been despatched incorrectly will be subject to a further delivery charge.

Any quote/order rasied or revised/amended by a member of 3Q Sports staff is solely the responsbility of the account holder/purchaser to ensure items on the quote are correct before proceeding.  Any errors made will not be able to be amended once placed with the supplier.

Delivery and back order dates for orders are only provisional dates given by 3Q Sports suppliers. Unfortunately 3Q Sports are unable to accept liability for dates which are not met as these are out of 3Q Sports control.

Orders placed with 3Q Sports which show no sample order beforehand may be subject to an administration and restocking fee equal to 50% of the value of the goods being returned.
  All prices quoted by 3Q Sports include VAT, junior sizes do not include VAT although Large Boys and XL-Boys sizes from 3Q Sports suppliers are subject to VAT where applicable by 3Q Sports Supplier.

 
On placing an order, you agree to make a payment to 3Q Sports Teamwear Limited for the goods being supplied and acknowledge all items are correct for purchasing.

By making payment to 3Q Sports Teamwear Ltd., you are agreeing to our full terms and conditions.

Payment for all orders placed with 3Q Sports Teamwear Ltd will need to be received before 3Q Sports Teamwear Ltd will process the order, this does not include Club Accounts who have a 15-day settlement period. Payment can be made by online payment, credit card, cheque, cash, bank transfer (BACS) or PayPal.

Please note that cheques and (BACS) require 3-5 days to clear our bank. 3Q Sports Teamwear Ltd will not process your order until the clearance is received from our bank.

Cheques that are returned by 3Q Sports bank will be subject to a £10 administration charge. If you are paying by bank transfer (BACS) our bank details will be on the bottom of the invoice and you should include your 3Q order number as the reference. If no order number reference is added with the payment this can cause delays for our accounts to locate the order, in most cases we are unable to match up and will await the payee to contact us.

3Q Sports Teamwear Ltd. We do accept most debit/credit cards, we do not accept American Express credit cards. Credit/Debit Card payment declined transactions will result in the money being held by your bank. 3Q Sports payment will tell you the transaction was declined, and your bank is telling you it has been approved. Yes, your bank approved the transaction but 3Q Sports merchant's payment gateway declined the transaction, so the entire transaction was declined even though your bank approved it. 3Q Sports merchant's payment gateway has security settings that may have triggered a decline such as address and postcode code verification. It is the way the banks operate, so it is not your fault nor 3Q Sports fault. 3Q Sports cannot remove the charge since it was never approved at our end, so please do NOT ask 3Q Sports to remove this charge. The charge will be in a "pending" state, and the money will never be taken out of your credit card account, but the reserve will be put aside so it will reduce your credit limit until the transaction clears on its own within 2-5 business days. The bank will say "ask 3Q Sports to call in to cancel this transaction", but 3Q Sports CAN NOT call in on your behalf as the credit card companies will not share account information with non-account holders such as 3Q Sports.

For legal and accounting reasons any refund made by 3Q Sports can only be made to the original payee and in the same payment type as the original payment was made.

  For legality reasons, we are unable to change the invoice address once an order has been placed. If an invoice is to be made out to a sponsor, then this should be set up prior to placing and payment being received.

 
All purchases from 3Q Sports Teamwear Ltd are despatched by 3Q Sports Designated Couriers, a signature or photo will be required as Proof of Delivery (POD) upon delivery to the address given by the purchaser when placing the order.

Deliveries that have been unsuccessful by 3Q Sports courier may be subject to a further (standard) delivery charge if orders are not signed for after two attempted deliveries.  

3Q Sports accept no liability for parcels signed for by any person at the designated delivery address, if the order has been requested to be left in a safe place by the customer, or a changed delivery address.

Recorded deliveries returned to 3Q Sports will also be subject to a further (standard) delivery charge. 

Please note once your order has been dispatched from 3Q Sports it is your (the Customers) responsibility to ensure someone is available and present to sign the delivery. Orders returned to 3Q Sports are subject to further payment of the same amount for delivery to the original delivery cost. This cost is charged to cover the return cost back to 3Q Sports by our courier.

All goods remain the property of 3Q Sports Teamwear Ltd until delivery/signing of the order and full payment has been made.

Damaged cartons must be signed for by the purchaser as ‘RECEIVED DAMAGED’ and the purchaser must inform the courier driver that they have done so, all damaged deliveries must be reported to 3Q Sports Teamwear Ltd within 24 hours of delivery. 3Q Sports Teamwear Ltd only deliver to UK mainland address and which does not include Northern Ireland or the Republic of Ireland.

If you believe there to be a shortage in your delivery, incorrect items received, or non-delivery of item(s) sent directly from 3Q Sports or a 3Q Sports supplier please notify us within 2 working days of receiving your delivery.

 All 3Q Sports orders shipped from our premises are communicated via SMS text and email. 3Q Sports require notification of any non-delivery within 48 hours from this information sent. 

Due to shipping cost and weight, we only supply to UK mainland addresses. We can supply to Northern Ireland and the Republic of Ireland, but additional shipping costs will apply, 3Q Sports Teamwear Ltd will amend any quotes that are not UK mainland delivery addresses and additional shipping costs will be applied.

Please note that when placing orders through our website and 3Q Sports advise you that certain products on your order are out of stock with our suppliers and you agree to wait for them to arrive we will only send one delivery for the complete order unless you specifically request part orders to be sent. If you request an Order to be sent in parts a delivery charge will be applied for each delivery made.

For any out-of-stock items, 3Q Sports will always confirm any back-order dates with the customer before proceeding with the order. This will be done by email. Back-order dates given will be the dates given to us from our suppliers. These will be the dates that the supplier expects to receive the items back into stock. These dates will rely on the supplier receiving the items from their manufacturer in time. Any delays from the supplier’s manufacturer will be out of our control. By agreeing to any back-order dates and confirming that the order is okay to proceed, you adhere to the fact that there may be a possibility of a delay from our supplier. If in doubt, please contact the 3Q Sales Team to get more information on this.

3Q Sports will not be held responsible for import/export duty for orders shipped to countries outside of the UK. The charges are solely the responsibility of the requisitioned.

In the event of product(s) that have been sent into 3Q Sports by you the customer, if the product(s) are damaged or lost in transit 3Q Sports will only be liable for the cost of the customisation completed and the cost of the delivery charge on the order.

Any order not collected from 3Q Sports after 3 months from date of the collection notice emailed maybe subject to be recycled at 3Q Sports discretion.

  Please note that all sizes and colours shown on the 3Q Sports Teamwear Ltd website are a guide only, if you need clarification or confirmation of exact sizes, colours and fit type of products please contact a member of our sales team. Sizes, colours and fit type may vary between suppliers used by 3Q Sports.

 Please note that some sizes stated on our website can be European or US sizes, 3Q Sports Teamwear Ltd have used these sizes and converted them to UK sizes as a guide, if unsure about UK sizes please contact a member of the 3Q Sports Teamwear Ltd Sales Team.

Please note that colours may vary from images shown on the 3Q Sports Teamwear Ltd website and 3Q Sports Teamwear Ltd use standard colours as a guide, if unsure about exact colours please contact a member of the 3Q Sports Sales Team for clarification.

3Q Sports do not take responsibility for customised products ordered that when received are the incorrect size or colour unless the customers have requested exact sizes and colours in writing and the customer has been given written confirmation by 3Q Sports Teamwear Ltd on sizing and colours. 3Q Sports sales members can give advice on the sizing of clothing, however, 3Q sports are not responsible for giving the final decision on sizes you require. All ages and sizes are given to fit as an average and we can only give what an average aged person is, it is the customer's responsibility to gather all sizes of every individual person requiring clothing. 3Q Sports Teamwear Ltd never recommend garment sizes to customers only advise, some manufacturer’s state suggested ages/sizes, but children of the same age are not necessarily the same size. As a result, we always advise ordering samples prior to ordering a team purchase, especially on children's sizes.

It is the customer's final decision on sizing and 3Q Sports Teamwear Ltd cannot be held accountable for the end result.

 
 3Q Sports cannot accept returns on customised goods. Please see below for further details.

Please note there is a strict no returns policy on all socks, base layers/under-shirts, base layer shorts/trousers due to them being an under-wear product.

Please note there is a strict no returns policy on all “clearance”, "Black Friday" and “sale” items.

To return uncustomised items that are without printing or embroidery, you must complete the online returns form on the 3Q Sports Teamwear Ltd website within 14 days of receiving the goods for 3Q Sports to consider your request. 

 Please note that the submission of the returns form is not acceptance of your return.

Acceptance of returns when the returns form has been completed will be at the discretion of 3Q Sports Teamwear Ltd unless otherwise required by statute. The postage/courier cost of any accepted return will be absorbed by you the customer.

All return requests are considered on the following criteria. 3Q Sports Teamwear Ltd review what items are wanted to be returned or exchanged as detailed below.

All return requests are looked at on an order by order basis.

We look at the sell-through history of the product like this a very good indication if we are likely to resell the stock requested to be returned or exchanged.

What is the garment current shelf life of the product(s) as shown by the relevant brand or supplier? 

What is the restocking value of the return?

Are the items requested for return or exchange a stock line held by 3Q Sports or have they been ordered specifically for the individual’s order.

Are the items for a return being used within a new order?

Has the request for a return been made within the timeframe as per 3Q Sports Terms & Conditions?

3Q Sports Teamwear Ltd. do not accept returns of large quantities of un customised items due to the previously mentioned trade agreement: ‘By using 3Q Sports Ltd., you are agreeing you are a ‘trader’ and not a ‘consumer’.’

3Q Sports Teamwear Ltd will not accept any returns after 14 days of you receiving the items. 

After you submit the returns form you will receive an email from the 3Q Sports Teamwear Ltd within 5 working days with confirmation of whether your request has been accepted. If 3Q Sports Teamwear Ltd authorise your return you will be provided with a Returns Authorisation Number and the procedure for arranging the return of the goods.

All accepted returns may be subject to an administration and restocking fee equal to 50% of the value of the goods being returned. 3Q Sports will not refund the original delivery cost of the order unless the product(s) are deemed to be faulty.

All goods that are accepted for return must be unworn and in the original condition that they were sent from 3Q Sports Teamwear Ltd including the original packaging and original labels attached. Any defacing of labels on the garments or packaging will not be accepted. If items are returned without the original tags or packaging 3Q Sports Teamwear Ltd will not accept them as fit for resale and no refund will be given. Due to restrictions on returning products to our suppliers we have a strict policy if you are wanting to return incorrectly ordered products. please ensure that ALL packaging is opened and not ripped. Failure to abide by this request will result in any item being returned refused. Please also ensure that garments are returned in the correct packaging they have been removed from to view.

Returned items with no bag or an un-reusable bag will receive a restocking fee of 50% or £5 whichever is greater, items with no tags will be rejected. 

Goods cannot be returned without a returns authorisation number from 3Q Sports Teamwear Ltd, items returned without a 3Q Sports Teamwear Ltd Returns Authorisation Number will result in your return being refused and any costs incurred by you or us, as a result, you will be liable for.

All goods must be returned within 5 working days of receiving our return authorisation number and the cost of the return is borne by the customer.

  If you are unsure of the sizes and colourways or fabric of any garment, we always advise placing a sample order first to ensure that you are happy with sizing and colours. Please see our 3Q Size Guide section which has all relevant information.

All sample orders placed with 3Q Sports must meet the following criteria to be accepted as sample orders.

1. A sample order must not contain more than 1 of each colour or size of garment.
2. A sample order must not contain more than 2 of any style of garment. 

If your order is for samples for sizing or another purpose, please note these samples should be included in your final order when placed. If you are unsure of what you are ordering, please speak to a sales member for advice before proceeding. Sample orders are only placed on the proviso that the items are used within a future order. 
 
Any fault with an item(s) within an order received will need to be emailed to your sales account manager within 24hrs of the receipt of the goods.

Any faulty item which has been requested after 30 days of receipt of goods will be refused unless it can be proven that the goods have only been used solely for the use of the intended purpose. 3Q Sports decision will final and no review will be opened once a decision has been made.

Once 3Q Sports has agreed and deemed the item(s) as faulty 3Q Sports will endeavour to replacement the item(s). If the item cannot be replaced a refund will be made. The item(s) maybe asked to be returned, any carriage charge incurred will be reimbursed to a maximum value of £6.95. 

Faulty items will only be replaced on a like for like basis, a different size, product, or colour requested for any faulty item will be refused. 

3Q Sports reserves the right to return the item(s) back to the brand supplier/manufacturer for inspection before agreeing/completing a remedy of action if deemed necessary.
  3Q Sports reserve the right to refuse an order cancellation. Orders placed with 3Q Sports that have been processed and then subsequently cancelled and have not moved into our suppliers or 3Q Sports picking/dispatch or customisation depts. will be actioned for cancellation but this does not confirm the cancellation until confirmed by the relevant brand supplier. 

Any confirmed cancelled order will be liable to a cancellation fee of up to 50% of the value of the order.

Any cancellation fee incurred is to cover 3Q Sports administration and provision for customisation requirements made. 

You will need to confirm in writing that you wish to cancel your order. This needs to be done in writing either by post or email. 

We will not accept any cancellation of an order until we have received the confirmation in writing. 

We can only accept a request for a cancellation from the named requistioner on the order to be cancelled.

  3Q Sports will endeavour to ensure that ALL orders are supplied to a high standard. Any concerns or quality issues 3Q Sports reserves the right to return the item(s) back to the brand supplier/manufacturer for inspection before agreeing/completing a remedy of action if deemed necessary.

We do not guarantee colours on any for the goods supplied by the brand manufacturer. Every effort is made by the brand manufacturer to ensure matching colours across ranges and styles of garments. There may be a variation from one batch of stock to another or a variance in fabric which unfortunately is out of the brand and 3Q Sports Teamwear Ltd.’s control.

Goods purchased from 3Q Sports Teamwear Ltd are of good satisfactory quality and are fit for their intended purpose in all material respects. A warranty does not apply to any defect with goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, If you use the goods in a way that is deemed wilful and you fail to use the product it was intended use. Any alteration or repair you carry out without our prior written approval will be done so at your own risk. In the unlikely event that the goods do not conform to fair wear and tear, please inform us as soon as possible after delivery. Any fault request made will need to be completed with as much information and imagery that is possible to help resolve your issue. This fault will then be taken up with the brand. The brand's decision will be final.

3Q sports will not accept any costs incurred in the exchange of any product(s). All Costs including delivery charges, restocking/handling charges are the sole responsibility of the customer.

The above provisions do not affect your statutory rights. 

  3Q Sports Teamwear Ltd are unable to accept returns on any products that have been personalised which include printing and embroidery.

3Q Sports will review cases where a product is faulty or damaged, this will include the garment or item alone and not include the customisation of the garments.

Any issues with printing or embroidery that is different to what has been approved, or, a defect is present on the printing or embroidery. In these cases, please contact your 3Q Sports sales member and they will aim to sort this is an issue. 3Q Sports hold the right to amend the defective printing or embroidery, if this fails then 3Q Sports will replace the defective item.

In rare cases where an item is no longer available, 3Q Sports will offer an alternative product or refund this defective item via the payment method provided.

The return of goods is the customer’s sole responsibility, and we encourage all customers to use an insured and tracked service to send items back such as Royal Mail recorded or Special Delivery.

 Refund of shipping return cost is only applicable on faulty items and where agreed prior to the return of the item(s). Where 3Q Sports Teamwear Ltd have asked for a product to be returned and it is then deemed to be faulty 3Q Sports shall cover the cost of the return postage up to a maximum of £8.00. If the return postage exceeds this price, please contact 3Q Sports Teamwear Ltd directly before sending items back.

ALL Products sent into 3Q Sports by you the customer for customisation maybe subject to a handling/administration fee and are customised solely at the customer’s risk. 3Q can not be held accountable for any issues that occur on items whilst the customisation is being completed. Product(s) sent into 3Q Sports will not be replaced at the cost of 3Q Sports. Please note that we charge a one-off set up charge for new embroidered badges, this cost covers the initial set-up of the badge and cotton required to meet the design of the badge. The badge design remains the property of 3Q Sports Teamwear Ltd at all times. Printed badges incur no set-up charge for badges that are of high quality or in a design format, if 3Q Sports Teamwear Ltd have to redesign the badge for use on order then there will be a redesign fee for this to be done.
 
 3Q Sports will always make every effort to obtain the closest match where possible to all artwork submitted. 3Q Sports however cannot be held responsible for any variations in the colour of printed artwork due to Digital Print Media and shade variants onto different colour garments. Artwork requested with specific Pantone colours will be matched as close as possible.

A customer may request design file(s) produced by 3Q Sports but will need to be requested in writing and will be subject to an administration and artwork origination cost. All artwork/origination costs provided free of charge solely remains the property of 3Q Sports Teamwear Ltd.

Artwork can only be requested by the requisition of where the original artwork/origination file was produced and cannot be transferred to different ownership without prior approval.

  The requisitioned will hold the company (3Q Sports Teamwear Ltd) indemnified in the event of any claim, cost, expense or loss in producing any patent copyright logo, trademark, design or artwork. The requisitioned holds full responsibility for any artwork requested/produced and any goods supplied by 3Q Sports and so is not impeded by any patent copyright logo, trademark, design or artwork and will not be held accountable by any third party. By placing orders supplied by 3Q Sports Teamwear Ltd you give full permission to promote any imagery, text, video relating to the supply of goods, including those taken by any third party, club or association related to the order. The requisitioner has a right to withdraw permission at the time of the order but this must be made in writing via email from the requisitioner email address, by the same individual or company of the contact details used within 8 hours of the order being placed.

  3Q Sports Teamwear Ltd website may contain typographical inaccuracies or errors and may not be complete or current. 3Q Sports Teamwear Ltd, therefore, reserves the right to correct any inaccuracies, errors or omissions (this also includes orders that have already been submitted) and can change, update information at any time without prior notice.

Any errors including pricing, inaccuracies or omissions will be communicated to you and you will be given the opportunity to make a payment for the additional amount required. When payment is made the order will be cancelled in full and monies will refund made via the form of payment. 3Q Sports Teamwear Ltd reserves the right to cancel/refund any order without prior notice.

Whilst 3Q Sports Teamwear Ltd only use images supplied by the manufacturer of the products shown on our website for sale, there are limitations of colour replication/reproduction of individual settings of colour profiling from one device to another which will always show a slight variation to the exact colour. Every effort is made to ensure imagery, description and detail are accurate. However, product specifications can change including, colour variation, location of branding and garment trimming. 3Q Sports Teamwear Ltd cannot be held responsible for any colour variation on your device. If a specific colour is required, we advise a sample is ordered prior to placing a larger order. It is essential to do this when any customisation is required as customised items are non-returnable.

3Q Sports Teamwear Ltd take no responsibility whatsoever for any product that is deemed unacceptable for wear by any sporting body/association or league. It is the requisitioner/customers responsibility to perform any necessary checks with their association/league before commencing with any order. All counties have varying interpretations of what is and are not acceptable within the rules/handbook. We would always recommend that you confirm with your respective league/association for any guidelines of colours before placing an order.

When you enter a quotation/transaction or register an account onto the 3Q Sports website you are agreeing to be bound by our terms and conditions as detailed on this website.
  This privacy policy sets out how 3Q SPORTS uses and protects any information that you give 3Q SPORTS when you use this website, we will also cover the new GDPR updates that have been brought in as of 25 May 2018.

3Q SPORTS TEAMWEAR LTD is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

3Q SPORTS TEAMWEAR LTD may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25 May 2018.

We may collect the following information:
a.   Name and club details
b.   Contact information including email address
c.   Demographic information such as postcode.
d.   Other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
a.   Internal record keeping.
b.   We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
c.   From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
d.   Address details are provided to us for goods to be shipped to you. We will load your address details into our courier system to produce a label and deliver goods to you that you have purchased.

  We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
 
GDPR Controlling your personal information
You now have full control of the data stored on our site, to restrict the collection or use of your personal information in the following ways:

a.   Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes. If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@3qsports.co.uk

b.   We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

c.   If you have previously agreed to us using your personal information for direct marketing purposes or for any orders. You have the right to remove this from our system at any point. In order to do this, you can now log in to your online account and choose the data you want to share with us. If you do not want any information stored on our site then you can request to have this deleted, our IT GDPR team will arrange this deletion and confirm back to you.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to 3Q Sports Teamwear Ltd, Unit 1a Chettisham Business Park, Chettisham, Ely, CB6 1RY.

If you believe that any information, we are holding on to you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
 
The information contained on this website is for general information purposes only. The information is provided by 3Q SPORTS TEAMWEAR LTD and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

 Through this website, you are able to link to other websites which are not under the control of 3Q SPORTS TEAMWEAR LTD. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, 3Q SPORTS TEAMWEAR LTD takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 
You agree to these terms and conditions being construed by the law of England and to submit to the jurisdiction of the courts of England and Wales.